17/06/2026
One of the biggest misconceptions we see among cloud kitchen founders is the belief that their primary competition comes from brands selling the same cuisine.
The reality is that customers do not think in categories the way operators do. When someone opens a delivery app in Dubai, they are rarely comparing one burger brand against another burger brand. They are deciding what they feel like eating, which means a burger brand is competing with pizza, shawarma, sushi, healthy bowls, biryani, and every other option visible on the screen at that moment.
This is why some founders spend months analysing direct competitors while missing the factors that actually influence customer behaviour. The customer is not conducting a detailed cuisine comparison. They are responding to what catches their attention, what looks trustworthy, what has strong ratings, what feels like good value, and what makes the decision easiest.
In many cases, the battle is won long before the food is prepared because the brands that earn the click are the brands that earn the opportunity to prove themselves.
That is why we have always believed that delivery-first businesses are not just competing in the food industry. They are competing in the attention economy first and the food industry second.
What do you think has the biggest influence on a customer's ordering decision today?