The Ultimate CX Experience

02/12/2024

“While ever your patient feels rushed and taken for granted, they are only a temporary patient, who hasn’t bought into what you are doing for them”

Yesterday Jayne, and Kate, and Thomas and I went retail shopping in Chatswood. Thomas needed some new shoes for his graduation ceremony this week, and Kate wanted to get some books with some vouchers she had that were due to expire soon. The interesting thing was that yesterday was the biggest Sunda...

26/09/2022

“The consumer needs to be given the option of best possible scenario, even if it’s a treatment that that health care professional cannot perform”

20/09/2022

“Giving great customer service should never be a chore. It should always be an inherent act of kindness by the giver.”

12/09/2022

“Allowing patients to delay and cancel and defer necessary dental treatment doesn’t do the patients any favours.”

https://www.linkedin.com/pulse/why-your-patients-cancelling-appointments-moffet-bds-fpfa-csp-1c

05/09/2022

“When you find yourself being drawn into a time sucking pointless discussion where there will be no winner, the best thing to do is walk away.”

Last weekend I attended an AGM of a small community organisation that I belong to. My attendance at this meeting was motivated by issues that I had heard about that I knew to be improper behaviours, and I thought that by nominating to stand for the board of the organisation I might have been able to

29/08/2022

“At your business, is it possible that you could be taking the patronage of some of your loyal customers for granted?”

https://www.linkedin.com/pulse/your-business-taking-its-loyal-customers-granted-moffet-bds-fpfa-csp-1c

22/08/2022

“Haydee’s actions made everybody in that line feel that she was talking specifically to them. And none of them minded that they had to wait a little bit longer …”

https://www.linkedin.com/pulse/your-customers-should-always-feel-valued-welcomed-dr-david--1c

15/08/2022

“This receptionist should have been alert to the information she was being told by the caller.”

https://www.linkedin.com/pulse/you-have-kidding-dr-david-moffet-bds-fpfa-csp-1c

01/08/2022

“Without an apology, two protagonists can be stuck at a place in time for a very long period of time.”

18/07/2022

“Customers will take their business elsewhere if they feel they are being taken for granted, ignored, or disrespected.”

11/07/2022

“Every dental appointment is made to treat a condition that is REAL and EXISTS. And as such every dental appointment needs to be kept, and if it can’t be kept, it needs to be rescheduled WITH URGENCY.”

https://www.linkedin.com/pulse/help-your-patients-receive-treatment-need-moffet-bds-fpfa-csp-1f

04/07/2022

“Your customers will not be impressed when you fail to deliver the services that you promise them.”