Lena Ross

Building organisational capability by drawing on the latest thinking from the future of work, agile, neuroscience and Human Centred Design (HCD).

hacks is a change management consultancy that helps you build change capability at an organisational, team and individual level. Services include onsite consulting, workshop facilitation, speaking and coaching.
is unique in its future forward view by integrating the latest thinking from the Future of Work (FOW), disruptive technology and agile practices, emerging capabilities, neuroscience and Human Centred Design (HCD).

12/10/2022

I'm so proud that we have just launched our latest micro-learning course "𝗧𝗵𝗲 𝗔𝗴𝗶𝗹𝗲 𝗠𝗶𝗻𝗱𝘀𝗲𝘁" with the Agile Change Leadership Institute this week!

While our other courses have been focused on building change capability for leaders and change managers, this is a micro-credential for *everyone* in organisations which handle high volumes of change.

All successful change starts with the right mindset!

We've delivered this in-person for over 800 people now so we know how empowering this is for team leaders, managers and agents of change!

They feel calm and confident and more in control. Or should we say ... comfortable with the lack of control that comes with fast moving change!

It's 66 minutes of powerful content on:
⭐ VUCA, VUCA Prime, BANI
⭐ How to shift mindsets
⭐ And of course...𝘁𝗵𝗲 𝗳𝗶𝘃𝗲 𝗺𝗶𝗻𝗱𝘀𝗲𝘁 𝘀𝗵𝗶𝗳𝘁𝘀 that are critical to dealing with today's workplace environment.

There's experiments to try, resources to read AND of course, an assessment to pass to get the micro-credential.

Message me if you want more information or are interested in team or enterprise pricing.

You can find it at our Teachable school.

https://aclinstitute.teachable.com/p/the-agile-mindset

07/08/2022

The Bar tender at a country pub heard me say I wasn’t too hungry. He said I can order from the “little people” menu. So I did! However…I did order an adult style drink 🍹

07/07/2022

Our little angel 😇 enjoyed her first field trip to today. Just a wee bit of attention from the fabulous team was enjoyed and much ado about her chic puppy puffer jacket.

01/07/2022

Snug as…do not disturb 🖤🤎🖤

26/11/2021

We've always loved the cover of our Agile Change Playbook launched in 2020.

Now we love it even more as it's won an award in the Australian Business Book Awards! There was a record number of entries in numerous categories and the judges said ours stood out as one of the best!

If you haven't yet got your copy, check us out on Amazon.

Very proud and chuffed to be Conversations Of Change with Dr Jen Frahm 's co-author and co-designer of this amazing playbook that now has industry accolades!

03/11/2021

2020 was the year we released our Agile Change Playbook.

2021 is this! We've been working on it for a while now! And here it is!

Along with Conversations Of Change with Dr Jen Frahm I am so proud of our NEW Certificate of Agile Change Management from the Agile Change Leadership Institute.

The Agile Change Manager online course is the only certification of its kind that focuses purely on Agile Change to build real change agility and capability.

Developed by change practitioners for change practitioners about to start a role in agile delivery and perfect for change managers already working in agile, looking to level up.

23 Micro lessons ✔️
55 agile change practices ✔️
50 + downloadable templates ✔️
Must have resources ✔️
Community ✔️
The Agile Change Playbook ✔️

https://bit.ly/acm_homet

29/10/2021

Exciting work has been going on with Conversations Of Change with Dr Jen Frahm over here at the Agile Change Leadership Institute.

Care to take a peek?

Watch this space for more details coming soon...and save this link:
http://bit.ly/acm_homet

02/09/2021

𝗖𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝗳𝗮𝘀𝘁, 𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝗳𝗼𝗿𝘄𝗮𝗿𝗱

Metaphors are powerful ways to introduce sessions, tell stories and nudge mindsets.

To talk about contrasts, learning fast and the power of reflecting and thinking forward, I introduce the Roman God Janus.

Because Janus is represented as two faces or heads facing in opposite directions, he can simultaneously look to the future and to the past.

He is the god of transitions, duality, doorways, and beginnings and endings, making him an ideal representation of change being a transition from old to new.

Just like Janus, the modern change leader helps people to:
⬅️ reflect to uncover lessons learned and promote iterative learning with a 𝗿𝗲𝘁𝗿𝗼𝘀𝗽𝗲𝗰𝘁𝗶𝘃𝗲
➡️ future-cast to navigate deep uncertainty and think differently with a 𝗳𝘂𝘁𝘂𝗿𝗲𝘀𝗽𝗲𝗰𝘁𝗶𝘃𝗲

19/08/2021

𝗢𝗻𝗹𝘆 𝗮 𝗳𝗲𝘄 𝗱𝗮𝘆𝘀 𝗮𝘄𝗮𝘆 𝗻𝗼𝘄…

Dr Jen Frahm and I have been invited to present to AHRI and their members about how we create cut through leadership development in disruptive times.

The post pandemic world is highly disruptive and can change the way your leaders lead in your organisation.

In the webinar we will be covering upskilling and capability, and the best ways to navigate this in the current world climate.

We *may* also be sharing our new CHEERS model for modern learning!

If you’re interested in joining us in the webinar next week on Wednesday 25 August, follow this link to register.
https://buff.ly/3zUvInK

09/08/2021

𝗜 𝗮𝗺 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗸𝗻𝗼𝘄 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴!

It’s impossible to know *everything*, even if you are a recognised expert in your domain or the CEO.

When we have been rewarded for our expertise with a job, title, salary, status – whatever blows your hair back – we often impose unrealistic expectations our ourselves.

We don’t want anyone to know that there might be something we don’t know. This ‘expert mindset’ prevents us from adopting a beginner’s mindset. And a beginner’s mindset is a much needed attribute to develop a more agile way of thinking and open endless possibilities.

𝗥𝗲𝘃𝗲𝗿𝘀𝗲 𝗺𝗲𝗻𝘁𝗼𝗿𝗶𝗻𝗴 can help us do that. Typically, reverse mentoring is when a senior employee reaches out to a younger or more junior employee to learn about something or gain a fresh perspective, or both!

My first experience with reverse mentoring was when I reached out to a grad to help me get some posts up on our Enterprise Social Network. It became more though – the fresh views on how to engage on social networks were invaluable. It challenged my thinking and helped me let go of preconceived ideas that were holding me back.

Some organisations have developed reverse mentoring programs but you don’t need to wait for this to be formalised. You can seek out your mentor now.

Have you dabbled in reverse mentoring? As the mentor? Or the mentee? How did that work out for you?

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28/07/2021

𝗧𝗵𝗲 𝗮𝗿𝘁 𝗼𝗳 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗰𝗵𝗮𝗻𝗴𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁

When I talk to change leads either setting up a change management office (CMO) or expanding an existing one, they often face many challenges:
👉 It takes a long time to pull the pieces together
👉 I need to demonstrate value to the organisation and my sponsor quickly
👉 I must make sure it aligns to industry best practice
👉 I'd love a checklist so I know I’ve got everything covered
👉 I want to build a practice where people want to work and grow

There’s lots to consider, lots to do!
This is why I created 𝗖𝗵𝗮𝗻𝗴𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗢𝗳𝗳𝗶𝗰𝗲 𝗶𝗻 𝗮 𝗕𝗢𝗫.

The good news is that when an organisation is committed to setting up a CMO, they signal that they value change as a core capability. It’s like a promotion for the change management function.
And you want to set it up for success.

Change practice leads:
❓ What are your pain points?
❓ What’s working or not working for you in your change practice?

https://www.lenaross.com.au/change-management-office-in-a-box

13/07/2021

𝗠𝗮𝗸𝗲 𝗶𝘁 𝘀𝗮𝗳𝗲 𝘁𝗼 𝗺𝗮𝗸𝗲 𝗺𝗶𝘀𝘁𝗲𝗮𝗸𝘀!

Many years ago I shared this quote by printing it out and tacking it on the board near the printer at an organisation I worked at. Someone defaced it soon after and wrote on it:
‘We don’t make mistakes around here’.

Oops – that got up someone’s nose.

In our work on the agile mindset, accepting failure and owning up to errors is something most people struggle with. It goes against our conditioning and how we’ve been rewarded.

With no tolerance for mistakes, how do we learn? How do we become better at what we do?

🟠 Make the time for mindful reflection of what didn’t go well.
⚪️ Retrospectives are a brilliant tool to do this in a safe place.
🟠 You can avoid the word ‘failure’ and focus on ‘lessons’.

If I could wind the clock back, I’d add another quote next that comment that says:
𝗜𝘁’𝘀 𝗻𝗼𝘁 𝗮𝗯𝗼𝘂𝘁 𝗽𝗹𝗮𝘆𝗶𝗻𝗴 𝗶𝘁 𝘀𝗮𝗳𝗲,
𝗜𝘁’𝘀 𝗮𝗯𝗼𝘂𝘁 𝗺𝗮𝗸𝗶𝗻𝗴 𝗶𝘁 𝘀𝗮𝗳𝗲.

I do hope that corporate ‘graffiti artist’ has shifted their mindset since then.

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