GR8 Service Management

GR8 Service Management The place to go for
IT to Strategic Business Alignment, Business Relationship Management, Efficient IT personnel have higher morale and are more productive.

Transforming IT departments into Highly valued partners in business success

GR8 Service Management is an awarded IT Management consulting and training organisation specialising in working with medium to large IT departments helping them improve the way they deliver IT solutions to their business through the adoption of best practice frameworks. With over 20yrs of experience across a wide section

of industries including Retail, Education, Mining, Health, Telecommunications and Utilities…

Our Difference:

We have many years of practical experience in helping our customers transform their IT departments from an under-valued cost centre / commodity that can be outsourced to the lowest bidder into a highly valued partners in their business success. We do this through focusing on the following key principles:

IT & Business Alignment
Business Relationship Management
Efficient Processes
High Performing Teams and
Quality IT Solutions

The Benefit:

Your business sees you as a valued partner in their success and of course their rewards. IT departments that have taken on these principles experience greater investment in IT and find it much easier to gain approval for IT improvement initiatives. How We Do It:

We work with you using the following methods aligned to the Principles stated above. We will work with you to:

Analyze "current state" perception, performance and establish a baseline which we can then measure the benefits of the change,
Plan and agree improvement actions to be completed. Execute projects to improve. Measure the outcomes and benefits that have been achieved
Re-baseline Perception and Performance
Communicate the successes and
Plan Next Step Improvements

Another GR8 successful Business Relationship Management Professional training course at ehealth queensland well done te...
07/09/2017

Another GR8 successful Business Relationship Management Professional training course at ehealth queensland well done team.

16/11/2014

The second planning workshop with the gr8 team @ USQ.. A couple of action shots to come no doubt!!

Well what group of veracious learners in Melbourne. When to deep dive to answer their questions and when to keep it simp...
31/10/2014

Well what group of veracious learners in Melbourne.

When to deep dive to answer their questions and when to keep it simple and park a question, always a challenge for someone that has lots to say about ITSM!

28/10/2014

GR8 Service Management is now a member of the Business Relationship Management Institute (BRMI).

We are the only Accredited Training Organisation (ATO) accredited to run the BRM professional foundation course in and around this part of the world!

In actual fact we are the only ATO in the South East Asia and sub continent regions from Hong Kong & Singapore to Malaysia, Philippines and India, including of course Australia & New Zealand.

Click on the events page from our GR8 website for our training schedule or use FB to contact us for further information.

We are pleased to announce that APMG have approved us as an Accredited Training Organisation (ATO) for the international...
29/09/2014

We are pleased to announce that APMG have approved us as an Accredited Training Organisation (ATO) for the international certification foundation course 'Business Relationship Management Professional' via the BRM Institute (BRMI).

http://www.apmg-international.com/en/qualifications/brmi/brmi.aspx

We will be releasing our updated training and events schedule to include this new course on 6 October 2014 via our GR8 website.:

Business Relationship Management (BRM) embodies a set of competencies (knowledge, skills, and behaviors) to foster an effective business value-producing relationship between a service provider and its business partners.

And to finish of a fine three days in Melbourne an exam in 5 minutes!
17/09/2014

And to finish of a fine three days in Melbourne an exam in 5 minutes!

Excellent week in Darwin, two back to back ITIL foundation courses delivered by Darren to a gr8 audience! A couple of ac...
12/09/2014

Excellent week in Darwin, two back to back ITIL foundation courses delivered by Darren to a gr8 audience!

A couple of action shots for your edification!

You earn your strips on a gr8 course. No death by PowerPoint for our clients...

25/08/2014

Excellent news, we have just received accreditation by the APMG to run the Business Relationship Management (BRMI) Professional certification course!! This is gr8 news at it allows us to round out our training portfolio under our service management banner.

Our portfolio now has ITSM, Organisational Change management, BRM and our Facilitation skills workshops.

Keep an eye out for our 2014/2015 courses schedule update via FB or www.gr8service.com.au

GR8 Service Management The market leader in innovative Service Management thinking. GR8 Service Management is a modern state of the art Service Management Consulting and Training and Training Organisation.

15/08/2014

What a super 3 days at the annual LEADit ITSMF conference in Melbourne!

On Tuesday I ran a half day workshop 'Improving your facilitation skills' for registered ITSMF members. Attendees had a fun few hours as we worked through some of the core competencies that are useful to employ within a workshop setting.

Thanks to the ITSMF steering committee for allowing us to present!

Workshop feedback was very positive with a number of state reps wanting us to run similar sessions for their local members...

GR8 are proud to be able to offer this organised workshop through the ITSMF to its members. Watch this space or the ITSMF FB page as we develop a plan.

25/06/2014

Currently running a blended ITIL course in Dunedin with PGG Wrightson's.

Address

Brisbane, QLD
4000

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

1800875518

Website

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