Kirsty & Co

I’m Kirsty, Your virtual assistant who is ready to conquer your to-do lists.

get your socials savvy and getting you back to doing what you love best in your business!

01/07/2026

If you read these and feel a little seen, this one's for you.

Five honest signs it might be time to hand your customer service to someone who treats it like their own. Swipe through →

You didn't start your business to live in your inbox. We'd love to take it off your plate - calmly, kindly, and in your brand's voice.

Sound familiar? Book a discovery call or DM us ‘SUPPORT’ (link in bio).

29/06/2026

Ever wonder what actually happens after a customer hits send?

Swipe through the four steps we move through on every enquiry - so you never have to. From the first ‘we're on it’ to a resolution that feels genuinely good, we handle the messy middle quietly in the background.

You get your time back. Your customer gets looked after. Everyone wins.

Ready to hand over the inbox? Book a discovery call (link in bio).

26/06/2026

Four values. Every single reply.

Behind every email we send on your behalf are the same four promises:

• Kindness & understanding - there's a real person behind every message.
• Helpfulness - we find the solution, not the reason it can't be done.
• Magical moments - we turn a frustrating day into a reason to stay loyal.
• Prioritisation - oldest first, calm under pressure, even on the busy days.

This is how we protect the relationship between you and your customers.

Save this one for later - and book a discovery call when you're ready (link in bio).

24/06/2026

Your customers should never feel ‘handed off.’

When you partner with us, we become an extension of your brand.. not a faceless help desk. We learn your voice, your policies and your tone, then we show up in your inbox exactly the way you would.

Same warmth. Same values. Just more hours back in your day.

Want support that sounds like you? Let's chat! DM us or book a discovery call (link in bio).

22/06/2026

There's a real person behind every email.
When someone reaches out to your brand, they're usually having a less-than-great day - a parcel that hasn't arrived, an order that wasn't quite right. We see the human on the other side of the screen, and we reply with empathy, patience and genuine care.

That's the difference between a ticket being ‘closed’ and a customer feeling truly looked after.

Customer support, made human — just the way it should be.

Curious what that could look like for your brand? Book a discovery call today.

31/12/2025

My feed is full of 2025 wrap-ups right now.
All the wins. The goals achieved. The highlight reels.

But for some of us, the year didn’t go to plan.

If you’re scrolling and comparing (like I am too), I hope this is a reminder that behind every highlight reel is a whole lot you don’t see.

2025 was, honestly, the year that almost broke me.

It was also our biggest year ever.
We worked with incredible clients, built an amazing team, and achieved things I’m deeply proud of.

But behind the scenes, life was hard.
And the thing about business is, you still have to show up every day. You keep moving forward, even when things feel heavy and you’re running on empty.

So here’s to a new year.
To fresh starts, softer seasons, and a little more grace.

And a reminder: everyone has something going on.
If you’re not hitting post on your highlight reel this year, be proud of the year that was 🤍

14/05/2025

In 2018, I started my business with nothing more than an old laptop and a dream to work around my family, not the other way around.

Back then, I’d never even heard of a VA. But I knew I’d been given an opportunity, and I had to take it. I didn’t have a business plan, a fancy desk setup, or a clue where it would all lead… but I did have determination (and a whole lot of late nights).

Since then, we’ve supported over 20 amazing eComm brands across Australia, built an incredible team, brought Andy into the business, and taken big steps I never imagined back in those early days.

It’s been messy, magical, and honestly one of the most rewarding things I’ve ever done. If you’re in the thick of building something right now, keep going. You never know how far that little spark of an idea might take you ✨

08/05/2025

Everyone talks about outsourcing to save time — but what if you looked at it as a way to make more?

💡 Great customer service = loyal customers
💌 Email marketing = repeat sales
📱 Socials = connection + conversion

Outsourcing isn’t just about clearing your to-do list. It’s about creating space for real growth.

What’s one task you could hand off today that would actually grow your business?

08/04/2025

If this is what you want to type to customers...
It’s time to outsource your customer service.

We get it — you're juggling all the things. Orders, socials, emails, packing, maybe even the school run. But your customers deserve quick replies (and you deserve a breather).

Let’s chat. We’d love to hear where you’re at and how we can help. 💻✨

Address

Brisbane, QLD

Website

http://www.kirstyandco.com/

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