Edge Communication

26/09/2024

19/02/2019

Anyone who works in a customer service role will know it's a very stressful working environment. Meeting the constant demands of customers can cause overwhelming stress and it's no surprise that complaints are a major source of workplace stress. So how do you manage your own well being when faced with an angry customer?

Theodore Roosevelt was quoted as saying, “People don’t care how much you know, until they know how much you care”. With more consumer choice than ever before, our world is becoming increasingly customer focused. Successful companies are prioritising the value of soft skills. It’s all very we...

30/01/2019

Excited to be part of this project with the lovely Melissa from Yogis East Yoga. If you're into meditation, check it out. You may recognise the voice! And if you live near the hills, check out Melissa's amazing yoga classes. 🥰

24/12/2018

Our very own Ava Lucanus being interviewed for the 'Faces of PSA' promo video for Professional Speakers Assn. A fun day of filming! 😃

10/10/2018

First impressions are lasting impressions! This well known saying is so relevant over the phone, where your caller can't see you. Check out my 3 tips to create a fabulous first impression every time in the latest edition of IMPACT magazine. A big shout out to Paula Smith for producing this fine publication and thanks for asking me to contribute.

IMPACT - The future workplace is already here Published by GITP Pty Ltd (Global Institute of Training and Presenting) Training tomorrow's workforce today A great read for any workplace

01/10/2018

Anyone who works in a customer service role will know it to be a very stressful working environment, and customer complaints can take their toll on your wellbeing
Ava is a proud contributor this week to the popular mental health and wellbeing publication, Blooming Minds. Read her article below, to find out how to manage your wellbeing when faced with an unhappy customer.

Workplace Wellness, Mental Health & Wellbeing

17/01/2018

Ava was in her element being interviewed this morning on ABC radio. Warning - it's 14 minutes long but well worth the listen.

This morning Ava was interviwed by Sarah Gillman on ABC Hobart radio for her expertise on what companies need to do in order to better manage angry customers and improve their customer service. Whilst customer service is becoming increasingly important in these competitive times, call centre employe...

14/08/2017

How easy do you make it for your customers to do business with you? Check out Ava's new blog post and learn some new tips.
http://www.edgecommunication.com.au/easy-making-customers/

After years of anticipation the NBN has finally arrived in my area! Feeling excited for the possibilities, I rang a provider that I’d heard offered NBN WiFi. After carefully navigating the options, I pressed 1 for sales and was politely informed by the announcement the estimated wait time was one mi...

20/04/2017

Everyone I speak to lately has a story about poor customer service. In the spirit of improving service, I hope you enjoy my latest article about how to hone your complaint handling skills. http://www.edgecommunication.com.au/customer-experience-complaint/

Customer experience is fast becoming the buzz word in business. Companies are talking about wanting to improve it. They are sending their staff on courses to l(...)

22/09/2016

This was one of my articles published in the Business News a couple of years ago, and is becoming more and more relevant as young people enter the workforce.

The youth of each successive generation cringe when their elders yearn for ‘the good old days’, but there’s a real danger technology is robbing us of some vital skills.