18/06/2026
Employee complaints are changing. With AI tools now widely available, employers are increasingly likely to receive complaints that are longer, more formal and more legally framed than before.
That does not mean the complaint is invalid. It also does not mean the employee should be allowed to control the process.
In our latest blog, we look at how employers can triage AI-written workplace complaints, separate genuine issues from noise, set communication boundaries and manage the process fairly before it escalates.
AI-written workplace complaints are becoming more detailed, legalistic and difficult to manage. Here is how employers can respond fairly, confidently and without losing control of the process.