The Service Lab

The Service Lab Founder, Randa Assi partners with restaurants to create consistent, genuine guest experiences and build long-term success.

The Service Lab offers a variety services for business owners to choose from, depending on the particular business needs. Start-up services include but not restricted to; Manuals and systems implementation; menu design and costing; recruitment selection processes, in-house training, develop reservations and bookings systems. Trouble shoot in all areas of the restaurant / hospitality industry; succ

ession plan development; HR policies and compliance; develop social media strategies for building brand awareness
On-going services include; improve teamwork; simplify initial operating systems to improve bottom line, mentoring and skills development, marketing plan updates, marketing commerce and e-consulting services, operations and HR. The Service Lab is flexible, working with its clients in the fashion preferred by the client, be it on-site, remotely, or a combination of both. The Service Lab typically works on a project in a team fashion to assist the client in all areas of the business simultaneously. This allows for all parties involved to be in sync in terms of understanding the interconnections of all functional areas of the business.

FOH, BOH, Office Support, Services, Maintenance, Leadership;                 It takes a team of people to make businesse...
28/06/2019

FOH, BOH, Office Support, Services, Maintenance, Leadership; It takes a team of people to make businesses thrive. Being aware of the talent in your team and the efforts they put in is paramount to the success of a business.. Any business.. not just hospo..

Classic spaces in iconic places.. When a hotel creates so many beautiful areas to lounge around in, it makes you feel at...
16/06/2019

Classic spaces in iconic places..

When a hotel creates so many beautiful areas to lounge around in, it makes you feel at home. Simply stunning šŸ™šŸ½
......
at its

Inspire through education. Develop skills. Expand knowledge. Work together today for everyone’s tomorrow. Recruit / Trai...
05/06/2019

Inspire through education. Develop skills. Expand knowledge. Work together today for everyone’s tomorrow. Recruit / Train / Retain. ......

Service. Delivered in many different ways. Being a guide and hosting a group requires a relentless energy. Always going ...
03/06/2019

Service. Delivered in many different ways. Being a guide and hosting a group requires a relentless energy. Always going the extra mile to entertain and help where required. We were lucky to have had a trip of a lifetime along Ha Long Bay this weekend; our host; Long was exceptional. I love traveling and exploring different cultures and watching the way they approach service. How important it is for them; How important as guests we need it to feel. It creates our experience; it creates our memories. šŸ™šŸ½ for an unforgettable experience. ......

Delivering service in Hospitality requires a skill. It’s something we live and breathe. You don’t just become a service ...
14/05/2019

Delivering service in Hospitality requires a skill. It’s something we live and breathe. You don’t just become a service professional because you learn a technique. You are a professional when your energy is spent thinking how can I blow their mind with this experience. When your engaged in the moment, the experience, the sounds & smells that bank a memory. So much that when guests reflect on their experience; they smile a great big grin. And you go home thinking what else can I do for someone tomorrow to provide an even greater experience. ........

To all the mum’s..step mum’s..soon to be mum’s and the mum’s we’ve lost..A toast to you/us allšŸ„‚
12/05/2019

To all the mum’s..
step mum’s..
soon to be mum’s
and the mum’s we’ve lost..
A toast to you/us allšŸ„‚

Beautiful Spaces in Beautiful Places.  #1 Padangbai Bali. So easy to fall in love with venues that do service and spaces...
05/05/2019

Beautiful Spaces in Beautiful Places. #1 Padangbai Bali. So easy to fall in love with venues that do service and spaces so well.. A wonderful weekend away..

Remembering those who fought for our freedom. A day to respect and honor.
25/04/2019

Remembering those who fought for our freedom. A day to respect and honor.

Aloe Bunny 🐰 ... Happy Easter peeps.. Have a great service to all open venues today! ......
21/04/2019

Aloe Bunny 🐰 ... Happy Easter peeps.. Have a great service to all open venues today! ......

Champagne. Breakfast. Lunch. Dinner. Snack time. Anytime. Celebrate life & the end of 2018. Happy nearly New Year peeps ...
28/12/2018

Champagne. Breakfast. Lunch. Dinner. Snack time. Anytime. Celebrate life & the end of 2018. Happy nearly New Year peeps X .. ......

Heartbreaking news coming out of Melbourne. Deeply saddened to hear the senseless loss of an icon and legend that influe...
10/11/2018

Heartbreaking news coming out of Melbourne. Deeply saddened to hear the senseless loss of an icon and legend that influenced myself so much, our industry and our community. Apple strudels and smiles.. pasta and granitas.. always encouraged to over indulge... So many fond memories; as a young waiter I was always inspired by the energy and enthusiasm of Sisto’s service. A legacy that remains in so many of us in the industry. Condolences to family, friends, colleagues and the community. .I.P Sisto

Humpday quotes...
31/10/2018

Humpday quotes...

Address

Melbourne, VIC

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