125 Data & Insights

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125 Data & Insights

We're the experts in giving you the data that drives delighted guests. Request a demo today.

Combining real time, EPOS data & fresh opinions in a short, engaging and personalised survey, gives you immediate insights leading to a better bottom line.

30/09/2024

Excited to be back with Zonal Retail Data Systems and our trusted tech partners in a couple of weeks time!

30/11/2023

We are absolutely thrilled to be nominated as a finalist in the awards as part of entries for; Best Use of Research/Data/Insight and Best Use of Technology, alongside our partners and . Roll on January!

17/10/2023

Using feedback data from last and previous years, we have compiled 🎄Feed It Back’s Fantastic Festive Guide 🎄. This resource is jam-packed with insights and tips to ensure a very, merry Christmas season ❄️.

If you are an operator or work in a central function for a hospitality brand, you won’t want to miss out on this!

Link in bio.

08/08/2023

Thank you UK Hospitality for sharing our latest research.

28/06/2023

Our latest insights, as featured as Story of the Day in Propel, has dropped! And this time, it’s all about the KIDS! As operators start to prepare for the summer holidays, we’ve conducted an extensive analysis of over 1.2m pieces of feedback including 50,000 individual kids’ dish ratings, to focus on how hospitality venues are performing when it comes to Kids’ meals. Link in bio to download the report ‘Eating Out: Kids’ Food Insights’.

24/05/2023

Our latest insights have just been released and it’s a hot topic! As featured in Propel, ‘Driving value and pricing for profit’ is a deep analysis of product pricing and guest feedback which using data science techniques to help operators approach price increases during this challenging time. Link in bio to download the pack.

15/05/2023

It’s Mental Health Awareness Week and we wanted to share how seriously we take Mental Health at work at Feed It Back . We recognise that some of our employees have or are having their own battle with Mental Health. Equally, they may be supporting someone close to them who is struggling with their mental health.

To start dealing with this issue we now have 3 Mental Health First Aiders (MHFA) in the business who are on hand to support anyone who is struggling. In addition, the MHFA team have established a team-wellbeing Slack channel and are regularly sharing tips and advice to everyone. The aim is to not only support other team members but to de-stigmatise this issue.

We urge any business to recognise the importance of Mental Health at Work and to start making some small changes to support your teams.

We asked our Mental Health First Aiders a few questions to help businesses with this mission and we think you will find their answers really insightful, it will hopefully also help you start a journey helping deal with Mental Health in the Workplace. If you already have a strategy in place to deal with Mental Health at work, we'd love to hear what you are doing.

Link in bio to full Q and A.

26/04/2023

As featured in Propel Premium’s ‘Story of the Day’, we are thrilled to release our latest insights focussing on Customer Experience in the Competitive Socialising sector.

Our analysis is from 110k+ surveys and reviews from over 25 Competitive Socialising brands during a 6-month period. Our study highlights that the sector is significantly outperforming the industry reporting NPS scores of 70+ compared with the rest of UK hospitality performing at 60+.

To read the full report hit the link in bio to download your copy.

Thank you to all our clients in this sector.

06/04/2023

As we ready ourselves for the long Easter weekend, we want to wish all our clients, partners and network a very Happy Easter. With the forecast finally looking much brighter, guests will be keen to head out to enjoy your hospitality. If you are working in a venue this weekend, here are our Easter essentials.

A smile goes a long way. Give your guests the best experience you can, they will reward you for it in the long run. Those team members that are engaging, talking about specials and reward schemes consistently score higher on service scores and drive your NPS up.

If things go crazy and you find yourself doing 3 people’s jobs, take a breath, keep your head up and communicate! Guests will forgive you if you keep them informed about service delays and unavailability of items. These common complaints can easily be handled with confidence and honesty.

08/03/2023

Today we are celebrating International Women’s Day! As a tech company we are extremely proud to be embracing equity through diversity and inclusion in our business. We have a team of 18 strong women across Management, Product, Head Office, Customer Support and Customer Success.

Thank you to you all. 🙏🏽

Address

2nd Floor, Hygeia House, 66 College Road, Harrow
Guildford
HA1 1BE

Website

https://125insights.com/contact-us/

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