29/09/2026
AI might be able to replace 80% of someoneโs tasks. But can it replace 80% of their value?
Meet Jenny. Jennyโs worked on reception for 20 years. Everyone knows Jenny. Everyone loves Jenny.
Then along comes AI. It can answer the phones. Book appointments. Respond to emails. Handle enquiries. Basically, it can do a whole heap of Jennyโs job for a fraction of the cost.
So, someone gets out the spreadsheet and says:
โBeauty. We donโt need Jenny anymore.โ
Thereโs just one problem; Jenny didnโt only answer the phone. She knows every client. She knows their partners and their kids. She remembers the Christmas party from 2009 that nobodyโs allowed to talk about. She knows when two people in the office arenโt getting along.
Jenny is the glue. But try putting THAT into a spreadsheet.
This week on Tube Time Tuesday, Iโm wrapping up my three-part series on AI by looking at something I think could easily get lost in our rush towards efficiency:
The human value people bring to our businesses that has absolutely nothing to do with their job description.
Just because AI can replicate someoneโs tasks doesnโt mean it can replicate their value.
Before you replace someone, ask yourself:
What does this person contribute to our business?
Because if weโre not careful, we might eventually create incredibly efficient businesses, that nobody wants to work for, and nobody wants to buy from.
Have a watch and let me know what you reckon.
Happy Days!!!
Yewww!!!