18/10/2026
Ask people what they need and they’ll describe what they already have.
A bigger house. A faster version of the current system.
That isn’t a lack of intelligence. We imagine the future from what we’ve already seen.
In system replacements it’s costly. Requirements get copied from today’s processes, reports and workarounds, and the new system inherits the old one’s flaws. One council finance team listed over a hundred reports, many of which nobody needed. Asking “what decisions do you make each month?” would have produced a far shorter list.
The leader’s job: define the outcome before the features.
If you’d like help framing yours, DM me.