21/05/2026
Have you noticed that the way we communicate is destroying how we connect?
Does anything feel familiar in this morning routine?
Check email, oh, way too many, read the ones from people who can fire me.
Check Slack, which was supposed to reduce emails but hasn't.
Check WhatsApp for the people who know I have 1,300 unread emails and know I will never reply.
Check Messenger for those who don't use WhatsApp (mainly family, but better check anyway), and also a chance to see if the bed sold on Marketplace or if it's just 'is it still available’ messages. Don’t you hate those!
A quick check to see who liked the LinkedIn post, aka any validation of my thinking from potential future employers.
Then time to see which billionaire is upset on X before a cat video (or seventeen) on TikTok.
Now it's time for coffee.
I mean, no wonder nobody picks up the bloody phone anymore.
In the words of HRH The Princess of Wales, I know, an unexpected source to quote, but her essay on The Power of Human Connection in a Distracted World is so aligned with how I see the challenges and their implications for leaders today:
"Our undivided attention is the most precious gift we can give another person. Yet, increasingly, it's the most difficult gift to offer."
And then we wonder why people aren't connecting. Why the relationships that allow people to do their best work, to share, to laugh, to support each other, to coordinate and create because they actually know each other, and trust each other are getting harder to build and easier to lose.
This is not just a human problem; it is also a real and pressing commercial one.
That is because on the surface, we have never been more ‘connected. And yet we are kidding ourselves because we have the most disconnected workforce in history. The result is capable, talented people not operating anywhere near what they are actually capable of.
The conditions today are the most challenging for HR professionals and people leaders in our lifetime. And our digital habits are just one of the forces quietly working against what is possible, not because of a lack of talent or intent, but because being present, being genuinely connected, and building the trust that holds through change and uncertainty require something different from all of us.
People do business with people. I think it is time we worked harder at reclaiming the connection that fuels that.