Feels Like Friday

24/02/2026

I’ve been thinking about how rarely customers actually complain.

Most don’t.

They just don’t come back.

No dramatic moment.
No angry review.
No confrontation.

Just a quiet decision.

And often, it isn’t about price.
Or product.
Or one big mistake.

It’s usually something small.

Not being acknowledged.
Feeling rushed.
Having to repeat themselves.
A lack of ownership when something went wrong.

None of these feel catastrophic.

But they accumulate.

And over time, they send a message:
“You’re not that important here.”

That’s the part most businesses underestimate.

Importance isn’t about grand gestures.
It’s about behaviour.

And behaviour is something we can choose.

It’s observable.
It’s trainable.
It’s repeatable.

If you lead a team, the question isn’t:
“Are we nice?”

It’s:
Are we consistent — even under pressure?

Because loyalty isn’t built in big moments.

It’s built in micro-moments.

—

Have you ever quietly decided not to return somewhere?
What was the reason?

19/02/2026

Our world is changing faster right now than at any other time in human history.

AI is getting better by the second and automation is everywhere.

But here’s what I keep seeing.

The venues that truly stand out aren’t just operationally tight.

They’re human.

Not fake-friendly, scripted, polished robots in human form — but real people creating genuine connection.

Leaders who truly see their people.
Teams who feel safe enough to speak up.
Guests who experience something memorable, not just a transaction.

You can have the best procedures in place.

But if the connection isn’t there, it shows.

In turnover.
In energy.
In service consistency.
In results.

Connection isn’t soft.

It’s strategic.

It lifts culture.
It drives discretionary effort.
It keeps people coming back.

In hospitality especially, that’s the edge.

And in a world that’s becoming more automated by the day, the human piece is only becoming more valuable.

That’s the work that matters and sets apart average from amazing.

05/12/2025

It definitely Feels Like Friday when your client meeting is in paradise 😁

03/11/2025

I’m thrilled to be featured in the November edition of the QHA Review with my article “The Hidden Cost of Inconsistent Leadership.”

If you’ve ever felt that shift when leadership slides, this one will hit home.
Grab a cuppa (or a cheeky schooner) and have a read — I’d love to hear what leadership looks like in your world. Check out pages 12-13 here: https://qha.org.au/media/qha-review/

The QHA Review boasts in-depth stories, news, legislative updates, advice from industry experts, and engaging insights from peers.

23/09/2025

I just love seeing my clients being recognised for their awesomeness. And 79 Finalists across 21 categories….ABSOLUTELY AMAZING 🤩🙌

✨ The wait is over – the 2025 AHA NSW Awards for Excellence finalists are here! ✨

👏 Congratulations to all the incredible hotels and hospitality professionals who made the list. With a record-breaking number of nominations, the competition was tougher than ever!

🏆 Check out the full list of finalists: ahaawardsnsw.com.au
📅 Save the date: 28 October 2025, at Royal Randwick Racecourse.
🎟️ Tickets are ON SALE NOW – don’t miss your chance to celebrate the best in NSW hospitality!

28/04/2025

When your client gets named as a Finalist for THREE QHA awards, you shout it from the rooftops (or at least from your FB feed)🙌🙌🙌

Best Regional Bistro? ✅
Best Regional Gaming? ✅
Best Draught Beer? You bet it's a ✅

Basically, if you’re hungry, thirsty, or feeling lucky — they’ve got you covered.

Massive congrats to the crew — you’ve earned every bit of this recognition, and I’m so stoked to be part of the journey.

Getting to support businesses like this — regional, passionate, community-driven, and all heart — is exactly why I love what I do.

04/04/2025

What can ‘current you’ do today to help ‘future you’? Comment below👇

20/03/2025

FRIDAY FEELS 🤗 The power of assuming….nothing!

05/03/2025

After a great couple of days delivering training in the Upper Hunter NSW it is time to takeoff to beat Alfred home 🌀

20/02/2025

Time to start my journey home after spending the week in Orange in Central Western NSW, they really turned on some perfect weather for me…no aircon required here!

Spent the week with 3 fantastic Hospitality businesses where together we explored how to sharpen & further develop their skills, had loads of breakthroughs and aha moments and most importantly had a lot of fun doing it! With a combination of group workshops, Leadership facilitation sessions and one on one’s my tank is full.

So fortunately to get to meet and work with such awesome people 🙌

14/02/2025

"Hi, I’m Rene and I’m excited to introduce my new business,
Feels Like Friday.

I’m passionate about helping hospitality businesses unlock their team's full potential through targeted workshops, coaching, and facilitation. Working with individuals to become the very best versions of themselves is what really makes me tick.

Some fun facts about my industry experience is that I have previously worked in Senior Leadership Roles, coached and trained from newbies through to emerging & experienced leaders, have sold wine for some of Australia's biggest wine brands and also worked the Pub & Club scene for many years as a singer, so I have seen it from all sides....the good...and the not so good!

I get the importance of clear & effective communication, strong team dynamics, and high self-awareness in driving success. That’s why I’m here to help your team to improve their communication & service delivery skills, elevate their overall performance and the team vibe, & most importantly ensure your guests have an amazing experience every time they visit your venue.

If you’re ready to see real change and build a stronger, more effective & efficient team, I’d love to connect with you! Drop me a message or reach out for a free consultation.

Let’s make 2025 your best year yet!