16/03/2021
Position: Customer Service Representative
Job Responsibilities:
Need to handle incoming calls to the prospective customers pertaining to the Client's business.
Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
Identify customer needs, clarify information and provide solutions.
Perform every call actively to solve client's problem.
Must be knowledgeable about Facebook (Social media), email & web chat.
Refer unresolved customer grievances to designated persons for further investigation.
Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
Report time to time to the team leader for complicated issues.
Employment Status:
Full-time and Temporary
Educational Requirements
Graduate candidates will get preference.
3rd year, 4th year and Diploma completed candidates are also encouraged to apply.
Additional Requirements
Age 21 to 32 years
Both males and females are allowed to apply.
Basic computer knowledge.
Good oral communication skill.
Good listening skill.
Customer focus and adaptability to different personality types.
Willingness to work in any shift/ roster.
Workplace & Job Location
Work at office
Job Location: Dhaka
Salary:
TK. 9500 Monthly
Only interested candidates are requested to send their CV in PDF format to [email protected]
Please mention the position and location name in the subject line.
Deadline: March 18, 2021
