Insurance Institute of Botswana

24/08/2026

MOTIVATIONAL MONDAY

A happy new week.

True greatness is not always immediate. Time reveals, refines and ultimately honours the work, resilience, and purpose you consistently invest in. WIN.

03/08/2026

A Moment for our disruptors 💣

From insightful presentations to engaging group discussions. A special thank you to
Letsha Kgotla;Founder of Ether Institute, for expertly facilitating the group discussions and creating an interactive learning experience that encouraged collaboration and fresh perspectives.

A huge congratulations to our winning team for showcasing exceptional teamwork, creativity, and problem-solving skills! A heartfelt thank you to Emeritus ReInsurance for sponsoring the prize-giving gifts and helping us celebrate our deserving winners👏.

🎓 We were also delighted to present certificates to all participants in collaboration with Insurance Institute of Zimbabwe to recognize their commitment to continuous professional development. Your enthusiasm, engagement, and willingness to learn made this year’s Winter School a resounding success.

📸 Swipe through some of our favourite moments from the event.

03/08/2026

MOTIVATIONAL MONDAY

Starting off the week on a good note.📝

31/07/2026

❄️IIB Winter School Throwback

The 2026 Winter School which took place from 23rd-24th July 2026 ;Under the theme: “Thriving through Disruption:Building a Future-ready Insurance Market” focused on preparing insurance professionals for an industry that is evolving rapidly due to technological advancements, changing customer expectations, emerging risks, regulatory developments, and economic uncertainty.

Beyond technical learning, the Winter School aims to broaden participants’ understanding of the interconnected factors shaping the future of insurance while encouraging professional growth, adaptability, and forward-thinking leadership.

We will be back next year!!

27/07/2026

Highlights from the 2026 Winter School by the President of the Insurance Institute of Botswana.

Guiding the Conversation | Mr Newton Jazire

Insurance doesn't stand still and neither do we.

At the 2026 IIB Winter School last week, President of the Insurance Institute of Botswana and BIC Group Chief Executive Officer, Mr Newton Jazire, guided the conversation on the theme Thriving through Disruption: Building a Future-ready Insurance Market, bringing together industry leaders, professionals, and colleagues from the Insurance Institute of Botswana and the Insurance Institute of Zimbabwe for two days of purposeful learning and honest dialogue.

Mr Jazire challenged the industry to move beyond simply reacting to change, noting that true readiness means anticipating risk, investing in capability, embracing innovation, and staying relentlessly focused on the customers and communities the industry exists to serve.

He also highlighted the collaboration between the two institutes as a reflection of a broader regional commitment strengthening insurance education, deepening knowledge exchange, and building a resilient, competitive insurance sector across Botswana and Zimbabwe.

"Readiness means more than reacting to change. It means anticipating risk, investing in capability, embracing innovation, and staying relentlessly focused on the customers and communities we serve."

24/07/2026

In the closing session on Building a Future-Ready Insurance Profession: Collaboration & Skills for Tomorrow, Isaac Zinhanga highlighted the importance of collaboration in shaping a stronger, more resilient insurance industry. He emphasized that the future of the profession depends on partnerships that foster shared learning, innovation, and the development of skills across the region.

Drawing on successful regional models, he demonstrated how collaboration through joint CPD programmes, examiner and faculty exchanges, mutual recognition of qualifications, collaborative research, and regional training initiatives can strengthen professional capacity and elevate industry standards.

His message was clear: no institute builds the future alone. By embracing collaboration, investing in people, and sharing knowledge across borders, the insurance profession can develop the leadership, expertise, and resilience needed to meet tomorrow’s challenges.

“Capacity built once and shared will always outperform capacity built twice, slowly, in isolation.”

24/07/2026

Thapelo Borekilwe
Executive Director | Kingsway

In an insightful session, Thapelo Borekilwe highlighted the critical role of risk management, compliance, and corporate governance in building resilient and trusted businesses. He emphasized that compliance should not be viewed as a regulatory obligation alone, but as a strategic business function that strengthens stakeholder confidence, improves operational resilience, and creates a sustainable competitive advantage.

He underscored the importance of leveraging customer complaints as valuable market intelligence, embracing self-regulation, safeguarding customer data, strengthening anti-money laundering frameworks, and preparing for evolving cybersecurity threats. He also challenged organizations to move beyond reactive compliance and become strategic, integrated, and risk-based, with strong leadership, data governance, innovation, market trust, and regulatory intelligence at the core of decision-making.

His message reinforced that effective governance protects not only against sanctions and cyber risks but also strengthens customer confidence, organizational reputation, and long-term business sustainability.

Trust is built through accountability, resilience, and a commitment to doing the right thing even when no one is watching.

24/07/2026

Human Capital Strategist & Entrepreneur | Ether Institute

In a thought-provoking session on Professional Etiquette, Customer Service & Personal Branding, Letsha Kgotla emphasized that in today’s economy, trust is the greatest competitive advantage. She challenged professionals to move beyond simply selling products and instead focus on building lasting customer relationships through honesty, transparency, empathy, and consistent service.

Her key message was clear: Insurance may be purchased with logic, but it is retained through experience. Every customer interaction either strengthens or weakens confidence, making professionalism, integrity, reliability, and customer-centric service essential for long-term success.

As she concluded, future-ready professionals are those who become known for integrity, knowledge, empathy, reliability, professionalism, and consistency qualities that build trust and elevate both personal and organizational brands.

24/07/2026

“Data is only valuable when it is understood and applied. During his session on Future Skills for Insurance Professionals, Samuel Sono, Head of Business Development at Minet Botswana Holdings, emphasized that data literacy is no longer optional it’s a critical skill for the modern insurance professional. From identifying claims trends and customer behaviour to detecting fraud, managing risk, and improving business performance, data-driven decision-making is shaping the future of the insurance industry.

Better data understanding leads to better decisions, better outcomes, and a future-ready insurance profession.

24/07/2026

Currently Underway | Day 2 of the Insurance Institute of Botswana Winter School 2026

The second day of the Insurance Institute of Botswana Winter School, held in partnership with the Insurance Institute of Zimbabwe, is officially underway under the theme:

“Thriving Through Disruption: Building a Future-Ready Insurance Market.”

Today’s programme features an exciting lineup of industry leaders sharing practical insights on the future of the insurance profession:

🔹 Future Skills for Insurance Professionals – Samuel Sono, Head of Business Development at MINET, explores the critical skills professionals need to thrive in a rapidly evolving industry.

🔹 Professional Etiquette, Customer Service & Personal Brand – Letsha Kgotla, Human Capital Strategist and Entrepreneur, discusses the importance of professionalism, exceptional customer service, and building a strong personal brand.

🔹 Regulation and Compliance – Thapelo Borekiwe, Executive Director at Kingsway, provides valuable insights into the regulatory landscape and the importance of compliance in today’s insurance sector.

🔹 Building a Future-Ready Insurance Profession: Collaboration & Skills for Tomorrow – Isaac Zinhanga, Head of To***co Hall Division at Zimnat, highlights how collaboration and continuous skills development will shape the future of the industry.

The day will conclude with a team challenge, certificate ceremony, and a networking lunch as participants celebrate another successful learning experience.