03/05/2022
What an honour to meet Chance, a real hospitality hero!
Chance works at Four Points by Sheraton Kelowna Airport. He literally went out of his way to assist a guest by driving a four hour round trip after work to recover a wallet a guest had left in a different town. When the guest woke up for their early morning flight the next morning, Chance had returned with their wallet.
We were so inspired by the story, that we dropped by with a copy of our book, Spin the Bottle Service - Hospitality in the Age of AI, as a gift for Chance. As soon as we met him, we knew he was the real deal!
Thanks for meeting with us Chance! Four Points, and the hospitality industry in Kelowna, is lucky to have you!
Hospitality! It’s the people!