Helm Communications, Inc.

01/22/2024

I am honoured to be part of the Canadian Delegation attending (ICF) Intelligent Community Forum in Taiwan this March. An incredible experience to be with those top in their field and expand my experiences in lovely Taiwan.

https://www.intelligentcommunity.org/icf_s_taiwan_institute_and_icf_taiwan_partner_with_icf_to_bring_an_international_delegation_to_smart_city_summit_and_expo

08/07/2023

Come join us for CCTC 2023!

07/14/2023

Pleased to announce that we are once again hosting the CCTC (Canadian Communications & Technology Consultants Education and Networking Forum) in Toronto on Sep 7, 2023 Thursday from 9:00 to 5:30 pm. Pre-registration required. Ask me for details...and agenda and speakers will be posted soon.

Pictured below: Henry Dortmans (Consultant, Moderator) and Jon Arnold (Analyst, Key Note Speaker) from our last year event in Toronto Oct 6, 2022..... Come join us for 2023! All consultants, vendor partners and customers who want to learn and network are welcome.

10/14/2022

This article is a good read for us to learn to be more adaptable and open up to new learnings and experiences. Also, being in the education / facilitation role, I find that most adults are afraid to ask questions and participate in a learning setting. I always remind people that if you have a question, ASK IT because someone else is wondering the same thing.

“The illiterate of the twenty-first century will not be those who cannot read and write, but rather those who cannot learn, unlearn, and relearn.” ~Alvin T

04/26/2021

Not technology related... yet people related read here... and important for all to consider in these times we live in....https://c3conversations.com/not-the-same-boat/ by C3 Conversations Cindy Barlow - a fantastic mentor and friend that always has me think and ponder....

“Although we are in different boats, you in your boat and we in our canoe, we share the same river of life.” ~Oren Lyons On Tuesday, the jury in the trial

01/22/2021

Had a great lunch and learn session with Kevin Butler from Vertical Communications where we offered some insights of CCaaS and the work from home challenges, specific to Contact Center CSRs. Always like bantering back with Kevin and his team at Vertical.

Transitioning your contact center to a remote strategy comes with entirely new challenges. Whether your contact center is temporarily remote or you're moving...