Mosaic Access Consulting

04/19/2025

Making your social media more accessible doesn’t have to be complicated or expensive.

These five small changes make a big difference for people with disabilities — and improve the experience for everyone.

Let’s get started!

1. Add Alt-Text to Every Image
Alt-text describes what’s in the image for people using screen readers. Aim for short, clear descriptions (Example: “Woman smiling while holding a tray of pastries at a café”).

2. Use CamelCase for Hashtags
Write hashtags with capital letters at the start of each word — like , not . It’s easier to read for everyone.

3. Avoid Text-Heavy Graphics
If your post includes an image with lots of text, repeat that info in the caption so screen readers can access it too.

4. Keep Captions Clear & Structured
Break long paragraphs into shorter ones, use emojis sparingly, and keep things easy to read at a glance.

And last but not least ....

5. Use Inclusive Language
Swap out limiting phrases like “normal” or “wheelchair-bound” with people-first and empowering language like “people who use wheelchairs.”

03/09/2025

Fantastic news!

An overview of the Canada Disability Benefit Act and the regulatory development engagement process, with key web links

03/08/2025

Imagine this: A guest arrives at your property with a service dog, but your staff is unsure of how to handle the situation. What would you do?

As a business, it’s crucial to be prepared for these types of scenarios.

Training staff in disability etiquette and knowing the rights of service dog users is essential to create an inclusive, welcoming environment.

💬 Drop your responses in the comments and let’s talk about best practices!

03/05/2025

Accessibility and Universal Design are often used interchangeably, but they’re actually quite different. 🤔 Here’s a quick breakdown:

Accessibility is about making adjustments for people with specific disabilities. This could include ramps, elevators, or braille signs to support those who need them.

Universal Design goes a step further: it focuses on creating spaces that work for everyone, regardless of ability or age. Think of curb cuts, automatic doors, or wide doorways—all designed to be usable by everyone, not just those with disabilities.

THE GOAL? To create spaces that are welcoming for all and boost guest satisfaction. 🌍✨

03/03/2025

Did you know that millions of people face accessibility barriers when visiting properties, leading to lost revenue and negative experiences? 🏨

From small obstacles like high counters to inadequate parking, even simple design flaws can unintentionally turn away customers with disabilities. Here's the reality: more than 1 in 5 people in North America live with a disability—and many face barriers when traveling.

👉 Are you unintentionally excluding potential guests? Here's how small changes can lead to BIG improvements:

- Step-free entrances
- Accessible parking spaces
- Clear, easy-to-read signage

01/22/2025

Accessibility isn’t just about wheelchairs.

One of the most common myths is that accessibility only benefits wheelchair users. Here’s the truth: accessibility creates better experiences for everyone!

🛗 Examples of Who Benefits:

✅ Parents pushing strollers.
✅ Seniors with mobility challenges.
✅ Guests with temporary injuries (like a broken leg).
✅ Travellers with sensory or cognitive needs.

Accessible design is Universal Design—it’s for all of us. Features like ramps, wider doorways, and tactile signage improve usability for every guest, not just those with disabilities.

💡 Making your space accessible isn’t just the right thing to do—it’s a smart investment in creating memorable guest experiences.

What’s one accessibility feature you’ve seen that works for everyone? Share your thoughts in the comments!

01/16/2025

Did you know? Disabled travellers contribute significantly to Canada’s tourism and hospitality industries—yet this market remains under-served.

📊 Key Stats:
Over 1 billion people (approximately 16%) live with a disability.
Globally, the disability travel market generates over $60 billion annually, with Canada playing a growing role.
On average, travellers with disabilities spend 30% more per trip, often traveling with companions and staying longer.

What does this mean for businesses?
🌟 Accessible design = increased bookings and revenue
🌟 Inclusive spaces = loyal, repeat customers
🌟 Enhanced reputation as a socially responsible brand

Accessibility isn’t just about doing the right thing—it’s a smart business strategy. By creating welcoming, inclusive spaces, you’re opening the door to a massive, loyal market.

💼 Let’s harness the economic power of accessible travel and make Canada a leader in inclusive tourism.

How is your business ensuring accessibility for all travellers? Share your thoughts below!

01/15/2025

Accessibility is more than a legal requirement—it’s an opportunity to create welcoming spaces that serve everyone.

Did you know that over 1 billion people worldwide live with disabilities? That’s a huge market with untapped potential in hospitality. By investing in accessible design and services, you:
✅ Enhance guest experiences
✅ Build loyal customer relationships
✅ Strengthen your Corporate Social Responsibility (CSR) profile

But accessibility doesn’t only help those with disabilities—it benefits all guests. Features like ramps, wider doors, and intuitive signage improve experiences for parents with strollers, elderly guests, and more.

When you make your space inclusive, you’re not just creating access—you’re opening your doors to opportunity.

Let’s redefine hospitality together. 💼💡

What’s one way you’ve seen businesses make their spaces more inclusive? Share in the comments!

01/04/2025

Success in Accessible Tourism!

A small tour operator decided to invest in assistive listening devices for their guided tours. The result?

🌟 30% increase in bookings from seniors and people with hearing impairments.
🌟 Outstanding reviews praising their inclusivity.

Inclusivity isn’t just about doing good—it’s good business!

What’s one step you’ve taken toward accessibility? Let’s inspire each other!🏅

01/18/2024

Our Centre of Expertise has all the details about:

🔹 Our standards in development
🔹 The accessibility research projects we have supported – over 75 to date!

Check out our latest updates: https://ow.ly/c8NT50QrILo

Image: Graphic of a magnifying glass focusing on a blue and yellow bracket pattern.