08/28/2026
Listening to our broker community from Schill Insurance, allows us to keep improving how we respond, communicate and deliver.
This tour & lunch we focused on:
• Water Mitigation: Real-time GPS tracking provides visibility of our specialized teams and vehicles allowing us to deploy the right expertise and equipment faster, improving response times and service.
• Fleet Management: In-house hoist allows us to complete more fleet repairs internally, reducing vehicle downtime and keeping our teams in the field.
• Construction: Our in-house learning facility supports cross-functional development across our teams, strengthening consistency, efficiency and quality.
• Contents: Our ultrasonic technology expands our ability to restore, intricate and valuable contents with exceptional precision, increasing cleaning capacity by five times. This means fewer non-restorables, faster turnaround and more meaningful possessions returned to clients.
• Millwork: Our expanded shop has doubled our output, giving us greater control over customization, timelines and installation.
• Proven Onsite Mobile Communication: A direct connection between the client and our restoration team. From appointment confirmation through arrival, clients receive real-time mobile updates including our team member’s image, title and ETA. Messages are captured and logged directly to the file.