10/13/2026
In a recent session, a conversation about email etiquette turned into one of the liveliest debates of the day. Thumbs up or “okay, thanks”? Email or IM? Reply all or reply to sender?
Most teams never discuss this out loud, so everyone fills in the blanks with whatever worked at their last job. Over time, a small habit starts to read like a message about how someone feels about you.
The conversation that clears this up takes about twenty minutes. Agree on what goes where, write it down, and bring it back out whenever someone new joins the team, since they’ll arrive with a whole set of norms from somewhere else.
This is part 3 of our conversation on what surfaces when executives and middle managers sit in the same room. Parts 1 and 2 are on the grid.