PrismPath Consulting

06/03/2026

Its too nice to stay indoors today, time to take the office outdoors and smell the flowers 🌸🌼⚘️

06/02/2026

Hospitality Newfoundland and Labrador operators pour their heart into creating experiences that guests remember for years.

With the new Exceptional Experience designation aiming to recognize the top experiences in the province, it's a goal many operators will aspire to achieve.

Exceptional experiences are felt long before they're measured. So when someone asks if they have documented guest service procedures, booking policies, or operational standards, the response is often:

"I know how to do all that."

And they're right.

The challenge is that designation programs don't assess what an operator knows. They assess whether those practices are clearly defined, consistently applied, and able to be delivered by the business.

What lives in an operator's head is valuable experience. What lives in documented processes becomes a repeatable standard.

CBDC Celtic Newfoundland and Labrador Organization of Women Entrepreneurs (NLOWE) Newfoundland & Labrador Tourism CBDC Trinity Conception

05/28/2026

The most useful SOP I’ve created for isn’t for a major workflow.

It’s for my scanner.

Seriously.

I’ve owned the scanner for years, but I only used it occasionally. Every time I needed it, I’d spend 30 minutes relearning everything.

The problem wasn’t the scanner. It was my wildly optimistic belief that I’d remember the steps from last time.

Once I started using it weekly for Prism Path, I realized I was wasting too much time solving the same problems over and over.

So the very first SOP I wrote for PrismPath, was how to set up the scanner. Now I go from unboxing to completed scan in under 5 minutes.

05/26/2026

Experiencing Cliff's Edge new boil up on the beach wasn't dampened by the weather despite the RDF!

05/26/2026

There’s so much to learn as a new business owner.

I don’t think I’ve finished a single workday since January without learning something new.

Some of the steepest learning curves so far have been:
☑️ building and managing a website
☑️ juggling suppliers
☑️ creating the framework for Prism Path
☑️ figuring out how I actually want to build this business based on past experiences

And with all that learning happening at once, one decision I’m really glad I made early on was developing support systems in place for myself.

Because I knew that with all the new things I’d be learning, I was bound to forget things I learned a month ago, or even the reason why I made certain decisions in the first place.

It’s tempting to keep everything in my head and trust myself to remember it later. But I've been on that road before and I know it doesn't work.

Learning fast only helps if I can actually retain and reuse what I’ve learned.

So from the beginning, I started documenting things as I go and building repeatable systems around them.

Because I believe the systems I’m building now will support continuous improvment without losing important lessons in the in the evolving nature of starting a business.

05/26/2026

All set for the tomorrow 🙌

✅ business cards
️✅️ notebook and pen
✅️ big ideas

See you soon!!!

☘️➰️ Attending our Experience Development Workshop at Cliff’s Edge Retreat on May 26th? Participants will get the chance to test run their brand new Mussel Boil-up Experience** as part of the day’s activities at no extra cost! 🦪🔥

Not into mussels? No worries. Beef barley soup with your choice of sandwich or salad will also be available while we gather around the fire together for lunch.

If you'd like to join us please make sure to fill out your meal selection form by Thursday, May 21st:
https://forms.gle/WC7Yumd1X7zcvkbd6

You can also send our project manager an email to register if that's easier for you at: [email protected]

We can’t wait for another fantastic day of collaboration, networking, and tourism development on the Irish Loop! Feel free to share with others who may want to attend.

Delivered in partnership with TCAR, LCEN, HNL, CBDC Celtic, under the Irish Loop Regional Tourism Project, with the support of ACOA and the province of Newfoundland and Labrador.

** Limited space for the Mussel Boil up. First come, first served.

05/14/2026

Email templates are a starting point too, but really shine when they're customized each time they're used.

If a colouring page is one email template,
a colouring book is having a library of templates available to help inspire a customized email.

How many email templates do you actually have in your library right now?
Bonus points if they're not for marketing!

05/09/2026

Happy mother's Day to all the women out there wearing the title.

From mentors at work, to motherly figures who've offered guidance along the way.

To the mom's I've met who are juggling parenthood and running a business

And certainly not last! My mom and mother in law who've helped shape who I am today.

Today is about celebrating the strength, sacrifice, wisdom, and love that women pour into others every single day. Wishing you all the recognition and appreciation you deserve. 💐

05/07/2026

Does your coffee machine win the award for longest employee?

It never calls in sick.
It never forgets a step.
It shows up the same way every single day.

Now compare that to the rest of your business, where life happens and people move on from their jobs to explore new opportunities.

When daily operations depend on memory, habits, or unwritten routines, consistency becomes difficult to maintain as the business grows.

In tourism and small business especially, consistency is everything:
☕ The same great experience
🧭 The same smooth workflow
🌊 The same quality, no matter who’s on shift

Yes, your coffee machine is magical , but more importantly it's systemized.

What would happen if the rest of your business worked like that?

05/01/2026

One of the goodies in the gift bags was a cookie mix from Java Jacks, last night the cravings won! The kitchen smelled like peanut butter when they came out of the oven, I couldn't resist pressing in a little dollop of raspberry jam. Warm, sweet and crumbly......Zero regrets eating more than 1😉