15/09/2026
Today, I received a message from a customer:
“Je vous remercie pour toutes ces précisions qui me rassurent par les futures commandes.”
In English, it means:
“Thank you for all these details. They give me more confidence about future orders.”
I was really happy to receive this feedback. 😊
This customer has just placed an order for one pilot project.
Before the order was confirmed, we first arranged a technical meeting. For customized projects, we prefer to clarify the technical requirements, actual application, and important details first, and only then move forward with the order.
After the meeting, I organized all the discussion points into a clear meeting summary and sent it to the customer for confirmation. 📋
After the contract was signed, we also prepared an order plan and listed all the requirements discussed during the earlier communication.
There was even one very small detail that the customer had mentioned during our first conversation. When we brought it up again, the customer said that if we hadn’t listed it, he had almost forgotten about it himself. 🙂
Next, when production starts, we will also provide a production schedule and update the customer on the project progress every week.
For an international project, I don’t think the customer only needs to receive the equipment at the end.
More importantly, even when we are thousands of kilometers apart, the customer should still clearly know:
▪ Where the project is now
▪ What the next step is
▪ Whether there are any issues
▪ When it is expected to be completed
🌍 The distance can be far, but the project progress should never be unclear.
Keeping the customer informed about what is happening with the project is also part of the delivery.
