06/05/2022
Alright. So it's almost 1 and a half month of lockdown here in Shanghai. Please let me share my thoughts for educational purposes.
I did finished the video however I have to stop my words half of the whole sequence for personal reasons.
Technical comments on the fine-dining service sequence video:
1. Instead of asking whether a guest have a reservation or not, just ask the name of the reservation under after welcome greeting.
2. The line in confirming the reservation can be shortened.
3. Donāt ask if the table for the guest is fine for them. Youāre in trouble.
4. Too much excuses during napkin placement (3x). Why?
5. There should be option of sparkling water and other beverage.
6. Too much usage of guestās name. Itās a no no.
7. Personally, I donāt suggest introducing yourself.
8. No need to ask if the guestās wants bread. Fork and Spoon results to slow service. Arm blockage, no no.
9. Donāt verbally excuse yourself every time.
10. Thereās just too much āexcuse meā.
11. Water before aperitif, I donāt suggest this sequence.
12. Did I hear a package meal?
13. Food suggestion happens in a situational way. Read guestās gestures. Itās a lengthy food suggestion.
14. Beef steak in some doneness? Correct me if I'm wrong
15. No need to inform the guest about your table staging.
16. There is a better silverware planning which is efficient.
17. Aperitif is not yet finished. There is a better handle in that case.
18. If guest confirmed theyāre done with a dish, better not ask permission taking the soiled plate out.
19. Wine bottle introduction is not really like that though I applaud displaying her knowledge.
20. Twist the bottle, not the cork.
21. Wine service can be better.
I love her confidence and english comm skills as a student. Product Knowledge as well and physically present in executing the service.
Are you curious or confused as to how a fine dining restaurant serves their guests? Well, this video answers your question.Being a tourism and hospitality pr...