Outsource Fiji

27/05/2026

🚨 VACANCY ALERT

We’re looking for motivated Electrical Engineering graduates ready to gain hands-on experience, grow their skills, and be part of a team that values learning and development. If you’re eager to turn your knowledge into real-world impact, this could be your next opportunity.

📍 Suva, Fiji
📧 Send your application to: [email protected]
📅 Applications close: 14th June 2026

27/05/2026

A proud achievement for Fiji and our outsourcing industry 🇫🇯

Congratulations to all our members and industry stakeholders who continue to raise the standard of service excellence and help position Fiji among the world’s top offshore CX destinations. Your hard work, commitment, and passion are helping put Fiji on the global map.

27/05/2026

𝐅𝐢𝐣𝐢 𝐫𝐚𝐧𝐤𝐞𝐝 𝐚𝐦𝐨𝐧𝐠 𝐠𝐥𝐨𝐛𝐚𝐥 𝐭𝐨𝐩 𝟓 𝐟𝐨𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠

Fiji has achieved a major international milestone after being ranked among the world’s top five most favoured offshore customer experience (CX) delivery destinations in the newly released 2025 CX Technology and Global Services Survey.

Published by Ryan Strategic Advisory, the global survey gathered insights from 815 enterprise customer management decision-makers across 12 major demand markets spanning North America, Western Europe and Asia-Pacific. The findings highlight Fiji’s growing reputation as a trusted, resilient and people-focused outsourcing destination in an increasingly competitive global industry.

The survey assessed approximately 40 offshore and nearshore destinations using a favourability scale of one to six, with respondents evaluating each market based on its attractiveness for customer experience and contact centre delivery services.
India retained its position as the world’s most favoured offshore CX delivery destination in 2025, followed by the Philippines in second place, while Poland and South Africa shared third position. Fiji emerged strongly to secure its place among the global top five offshore customer experience destinations.

According to the survey findings, Fiji was ranked as the most favoured offshore destination among respondents in New Zealand and Singapore, while also recording strong favourability scores across the wider Asia-Pacific region, North America and the United Kingdom.

Outsource Fiji Executive Director Josefa Wivou described the recognition as a significant achievement for Fiji’s outsourcing industry and the wider national economy.

“This recognition is a proud moment not only for Outsource Fiji, but for the entire country. Fiji being ranked among the world’s top five most favoured offshore customer experience destinations reflects years of hard work, resilience and commitment from our industry stakeholders, government partners and the thousands of Fijians working across the outsourcing sector every day,” Mr Wivou said.

“What makes this achievement especially meaningful is that it comes directly from global enterprise decision-makers who are actively shaping the future of customer management and business services worldwide. Their confidence in Fiji demonstrates that we are no longer viewed as an emerging option, but as a credible, trusted and competitive outsourcing destination on the global stage.”

The report noted that Fiji has steadily climbed the global rankings over the past two years, with industry analysts attributing the country’s rise to its service quality, English-language capability, cultural alignment with key markets, stable operating environment and expanding CX sector.

Mr Wivou said Fiji’s growing international reputation reflects the country’s unique strengths in delivering people-centred customer management services.

“Fiji’s rise into the global top five reflects the unique strengths that our country brings to the outsourcing industry. We have a highly capable and adaptable workforce, strong English communication skills, cultural alignment with key international markets and a people-first service culture that continues to distinguish Fiji globally,” he said.

“At a time when organisations are seeking stable, resilient and high-quality delivery locations, Fiji is increasingly being recognised as a destination that offers both operational excellence and genuine human connection in customer experience delivery.”
The survey further highlighted that global outsourcing decisions are increasingly being shaped by operational resilience, workforce capability, infrastructure stability and business continuity as organisations navigate geopolitical uncertainty, climate-related risks and rapid technological transformation.

Mr Wivou said the achievement also signals broader opportunities for growth and investment within Fiji’s outsourcing industry.
“This milestone is encouraging, but for us it is also a reminder that there is still significant opportunity ahead. Outsource Fiji remains committed to working closely with industry members, government, training institutions and international partners to continue building a sustainable, future-ready outsourcing ecosystem for Fiji,” he said.
“As global customer experience models continue to evolve through technology, AI and changing client expectations, Fiji is well-positioned to grow into higher-value services while maintaining the warmth, professionalism and quality service standards that we are
“Our focus now is to build on this momentum, create more meaningful employment opportunities for Fijians and continue strengthening Fiji’s position as the nearshoring destination of choice in the Pacific.”

The other countries recognised for strong regional performance in the 2025 survey included Malaysia, Mexico, Guyana, Jamaica, Colombia, Morocco, Tunisia, Senegal and Madagascar.

26/05/2026

RCL Services is searching for a driven Team Leader, Outbound Sales to energise its growing sales floor. The role is ideal for someone who thrives on targets, loves coaching winning teams, and knows how to turn pressure into performance.

Click below to apply.

We are RCL Services, the Fiji home of Recoveriescorp, a proudly Australian-owned business that has been doing things differently for 25+ years across collections, customer care and outbound sales. From our base in the Kalabu Tax Free Zone, Valelevu, our Suva team partners with some of Australia's mo...

26/05/2026

RCL Services, the Fiji home of Recoveriescorp, is a proudly Australian-owned business that has been doing things differently for more than 25 years across collections, customer care, and insurance recovery. Based in the Kalabu Tax Free Zone in Valelevu, the Suva team supports some of Australia’s biggest brands while continuing to experience rapid growth.

The company is currently seeking a Real-Time Analyst to join its Workforce Management team. The ideal candidate is someone who thrives on monitoring live dashboards, enjoys solving problems before they escalate, and can turn complex data into clear, actionable decisions.

Click on the link below to apply.

We are RCL Services, the Fiji home of Recoveriescorp, a proudly Australian-owned business that has been doing things differently for 25+ years across collections, customer care and insurance recovery. From our base in the Kalabu Tax Free Zone, Valelevu, our Suva team supports some of Australia's big...

17/05/2026

Vuvale Outsourcing is looking for talented individuals to join their team.

If you’re ready to grow, learn, and be part of a supportive workplace culture, this could be your chance.

Apply now and take the next step in your career journey.

Want to join our award-winning team?
We are seeking:
- Senior Debt Collection Officers
- Partner Care Support Officers
Head on over to https://vuvale.com.fj/careers

14/05/2026

𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞 𝐅𝐢𝐣𝐢 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐞𝐧𝐬 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞 𝐓𝐡𝐫𝐨𝐮𝐠𝐡 𝐀𝐮𝐬𝐭𝐫𝐚𝐥𝐢𝐚𝐧 𝐒𝐲𝐦𝐩𝐨𝐬𝐢𝐮𝐦 𝐚𝐧𝐝 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭𝐬

Outsource Fiji recently represented Fiji at the Contact Centre Symposium Symposium held at the Rydges Resort Hunter Valley in Australia, as part of its ongoing efforts to promote Fiji as a trusted, competitive and people-focused outsourcing destination for the Australian and New Zealand markets.

The delegation was led by Outsource Fiji Executive Director, Mr Josefa Wivou, and included Manager Corporate Affairs, Ms Shivika Patel, and Marketing and Communications Consultant,
Mr Pravin Narain.

The symposium brought together customer experience leaders, contact centre operators, outsourcing specialists, business executives, technology providers and industry decision
makers from across the region.

The event provided an important platform for Outsource Fiji to engage directly with potential clients, partners and stakeholders exploring customer support, back-office, digital and shared
services solutions.

Outsource Fiji Executive Director, Mr Josefa Wivou, said the organisation’s participation reflected Fiji’s growing recognition as an emerging outsourcing hub in the Pacific.

“This symposium was more than just an event for us. It was an opportunity to take Fiji’s outsourcing industry directly to the people and organisations shaping the future of customer experience in our region,” Mr Wivou said.

“Fiji has a strong and compelling value proposition. We have a skilled English-speaking workforce, strong cultural alignment with Australia and New Zealand, a service culture built on warmth and empathy, and a growing base of capable outsourcing providers already delivering quality services to international clients.”
Mr Wivou said Fiji’s outsourcing sector had evolved beyond being viewed solely as a contact centre destination, with local providers now delivering a wider range of services including customer experience support, back-office processing, finance and accounting, human resources support, IT-enabled services, data processing, digital support and other specialised
business functions.

“The global outsourcing industry is changing. Companies are no longer looking only for cost savings. They are looking for trusted partners who can deliver quality, agility, business continuity and genuine customer care. Fiji is well positioned to meet these expectations,” he said.
“Our goal was to demonstrate that Fiji is not only a beautiful tourism destination, but also a serious business destination with the talent, infrastructure and commitment needed to support
international companies.”

During the official visit to Australia, Outsource Fiji also undertook a series of business-to business (B2B) engagements with potential clients, industry leaders and strategic partners.

“We viewed these business-to-business engagements as an important opportunity to build genuine relationships and hold meaningful conversations with organisations looking for
reliable outsourcing partners,” Mr Wivou said.

“It was important for us to sit at the table with potential clients and business leaders, understand their operational needs, and demonstrate how Fiji can deliver value through quality service,
skilled talent and strong customer engagement capabilities.”
“Beyond promoting Fiji, these discussions also allowed us to better understand global industry trends, changing customer expectations and the areas where Fiji can continue strengthening its competitiveness. Every conversation created an opportunity for collaboration, investment and long-term growth for our outsourcing sector.”

Outsource Fiji continues to work closely with its members, government partners, industry stakeholders and international networks to grow the sector and position Fiji as a preferred
outsourcing destination in the Pacific.

The organisation remains committed to supporting industry development, strengthening Fiji’s global competitiveness and creating sustainable opportunities for Fijians through the
continued growth of the outsourcing industry.

The Contact Centre Symposium was held from May 12 to 13 at the Rydges Resort in Hunter Valley.

14/05/2026

Outsource Fiji was proud to represent Fiji at the Customer Contact Symposium in Hunter Valley, Australia, engaging directly with CX leaders, contact centre professionals, outsourcing specialists and technology providers.

The symposium created valuable opportunities to discuss the evolving future of customer experience, customer engagement, digital transformation and people-driven service delivery.

Throughout the visit, the delegation also held a series of business-to-business engagements with organisations exploring customer support, shared services and outsourcing partnerships. The discussions highlighted Fiji’s growing strengths in delivering empathetic, high-quality and culturally aligned customer experiences for the Australian and New Zealand markets.

As customer expectations continue to evolve globally, Fiji continues to position itself as a trusted CX destination built on skilled talent, human connection, resilience and service excellence.

Representing Outsource Fiji were Executive Director Josefa Wivou, Manager Corporate Affairs Shivika Patel, and Marketing and Communications Consultant Pravin Narain.

A sincere thank you to the organisers, industry leaders and businesses who took the time to connect, collaborate and share insights throughout the symposium.

04/05/2026

𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞 𝐅𝐢𝐣𝐢 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐬 𝐒𝐭𝐮𝐝𝐞𝐧𝐭𝐬 𝐚𝐭 𝐅𝐍𝐔 𝐨𝐧 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

Josefa Wivou, Executive Director of Outsource Fiji, today delivered a guest lecture at the Fiji National University's Nasinu campus, providing students with valuable insights into Fiji’s growing outsourcing sector.

Addressing a group of students from various disciplines, Mr. Wivou outlined the development and expansion of the outsourcing industry, noting its increasing contribution to Fiji’s economic growth. He highlighted the country’s competitive advantages, including a skilled and adaptable workforce, strong cultural alignment with key international markets, and a supportive business environment.

Mr Wivou also emphasised the wide range of career opportunities available within the sector, particularly in areas such as customer experience, information technology, and knowledge process outsourcing. He encouraged students to consider the industry as a viable and rewarding career pathway, while stressing the importance of professionalism, communication skills, and continuous upskilling.

The lecture featured an interactive segment, where students engaged in discussion and sought further clarification on industry expectations, entry pathways, and future trends.

The engagement reflects Outsource Fiji’s continued efforts to strengthen collaboration with academic institutions and to build awareness among young Fijians about opportunities within the outsourcing industry.

24/04/2026

𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞 𝐅𝐢𝐣𝐢 𝐋𝐚𝐮𝐧𝐜𝐡𝐞𝐬 𝐓𝐞𝐫𝐭𝐢𝐚𝐫𝐲 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐦𝐞 𝐭𝐨 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐓𝐚𝐥𝐞𝐧𝐭 𝐰𝐢𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

Outsource Fiji has officially launched its Tertiary Engagement Programme, a strategic initiative aimed at strengthening the connection between tertiary education and employment opportunities within Fiji’s expanding outsourcing sector.

The launch was held at The University of Fiji, Saweni Campus in Lautoka and brought together industry representatives, academic leaders, and students. The programme is designed to improve awareness of career opportunities in the outsourcing industry, equip students with relevant skills, and foster closer collaboration between educational institutions and the private sector.

Outsource Fiji Executive Director Josefa Wivou said the initiative reflects a broader effort to align education outcomes with industry needs.

“This initiative reflects our strong commitment to future-proofing Fiji’s workforce. By connecting students with real industry opportunities, we are not only empowering our young people but also strengthening the foundation of a sustainable and resilient outsourcing sector in Fiji,” Mr Wivou said.

He noted that the outsourcing sector is experiencing steady growth and increasing global demand, which requires a workforce that is adaptable and prepared for the workplace.
“As an industry, we are experiencing significant growth and increasing global demand. However, this progress must be supported by a workforce that is skilled, adaptable, and ready to contribute from day one. The Tertiary Engagement Programme has been designed to bridge this gap by introducing students to the realities of the outsourcing environment early in their academic journey,” he said.
Mr Wivou added that collaboration between industry and tertiary institutions is critical to ensuring long-term workforce development and national growth.

“The Tertiary Engagement Programme is not a one-off initiative. It is part of a broader, long-term strategy aimed at building a sustainable talent pipeline, strengthening industry capacity, and positioning Fiji as a leading outsourcing destination in the region and beyond.”

The programme featured industry-led presentations, interactive sessions, and networking opportunities, allowing students to gain insights into career pathways in areas such as customer experience, IT services, back-office operations, and knowledge process outsourcing. Member organisations of Outsource Fiji also participated through booth displays, providing students with direct engagement opportunities.
The University of Fiji Registrar Ms Nathasha Mudaliar welcomed the initiative, highlighting its relevance to student development and employability.

“The University of Fiji is honoured to collaborate with Outsource Fiji on the launch of this important initiative. The Tertiary Engagement Programme provides our students with valuable exposure to industry, enabling them to better understand workplace expectations and emerging career pathways within the outsourcing sector,” Ms Mudaliar said.

Fiji’s outsourcing sector currently employs over 9,500 employees and aims to increase this number to 15,000 by 2030. The sector continues to expand, driven by global demand for services including customer experience, information technology support, and back-office operations, and remains a key contributor to employment and economic growth in the country.

The members who were part of the launch were Centrecom Pty Limited, Duco Consultancy, Our Pacific Office and HLB Mann Judd.