Contact Web Ltd

Contact Web Ltd Welcome to Contact Web - Your Hub for Exciting Career Opportunities! 🌟 Welcome to Contact Web's page!

We are a UK-based team offering contact centre arrangements with dedicated teams of flexible agents. Whether you need support with inbound or outbound customer service, debt collection, or sales, our experienced teams of agents are ready to help. At Contact Web, our team have a wealth of experience in managing contact centres within highly regulated industries, such as financial services, includin

g debt collection and customer support. We also have extensive experience working with partners in the retail, automotive and travel industries. Our team has extensive knowledge and expertise in delivering exceptional customer service and managing complex customer interactions. We understand that every business has unique requirements, and we pride ourselves on providing flexible, bespoke solutions that are tailored to our clients' specific needs. We believe in building strong, long-lasting partnerships with our clients, and we work closely with them to ensure that we understand their unique requirements and deliver services that exceed their expectations.

We’re excited to welcome Taomi Nevin to Contact Web as our new Training Coordinator!Taomi joins us with a strong backgro...
15/06/2026

We’re excited to welcome Taomi Nevin to Contact Web as our new Training Coordinator!

Taomi joins us with a strong background in digital learning, course development, customer service training and learner support, having worked across BSI, Virtual Worlds and Starbucks.

She’ll be working closely with Joe, our Head of Training, to support onboarding, build engaging training content, and help our teams continue to learn, develop and deliver brilliant service across our campaigns.

A huge welcome to the team, Taomi, we’re excited to have you with us! 😊

Over the last month, we've welcomed a fantastic group of new starters across our sales and customer service campaigns.Be...
10/06/2026

Over the last month, we've welcomed a fantastic group of new starters across our sales and customer service campaigns.

Behind every successful onboarding sits a process that starts long before day one, understanding our clients, attracting the right talent, delivering tailored training and continuing to support development long after induction has finished.

It's a huge credit to the teams behind the scenes, particularly Kirsty Taylor, Anna Ksiazek and Joe Murphy, who play a key role in helping us turn potential into performance from the get-go!

To all of our recent new starters, welcome to Contact Web. We can't wait to see what you'll achieve!

If you're looking for a partner that can recruit, train and develop high-performing customer service or sales teams, we'd love to have a conversation. Get in touch today:

📩 [email protected]

At Contact Web, we talk a lot about performance, but great performance always starts with people who are willing to lear...
08/06/2026

At Contact Web, we talk a lot about performance, but great performance always starts with people who are willing to learn, embrace feedback and continually challenge themselves to improve..

That's exactly why we're recognising Isaac Rogers as our Learner of the Month👏🏆

Since joining our Collections team just a couple of months ago, Isaac has already exceeded payment targets and made a fantastic impression through his positive attitude, commitment and eagerness to develop his skills.

While his results have been impressive, it's the mindset behind them that stands out most. His dedication to learning and continuous improvement has set a great example and made him a deserving recipient of this month's recognition.

Congratulations, Isaac, a thoroughly deserved winner! 😊

VALUES WEEK: DAY THREE!Grow Together, Succeed Together..The strongest businesses are built by people who want to see oth...
04/06/2026

VALUES WEEK: DAY THREE!

Grow Together, Succeed Together..

The strongest businesses are built by people who want to see others succeed. At Contact Web, we believe growth is about more than individual performance. It's about sharing knowledge, creating opportunities, supporting development and celebrating success as a team.

That's why we continue to invest in our people, our training and the technology that supports them. Platforms such as KAI and QAI help our teams learn faster, improve consistency, identify coaching opportunities and continuously develop their skills.

When one person grows, the business grows, when one team succeeds, everyone benefits.

This week, our employees are recognising colleagues who embody this value every day by helping others develop, progress and achieve their goals.

How does your organisation support continuous learning and development across its teams?

VALUES WEEK, DAY TWO ✌️ Trust Through Transparency..Strong relationships are built on openness, honesty and consistency,...
03/06/2026

VALUES WEEK, DAY TWO ✌️

Trust Through Transparency..

Strong relationships are built on openness, honesty and consistency, at Contact Web, we believe people perform at their best when communication is clear, expectations are understood and conversations are real.

Transparency is part of how we work with each other, how we support our clients and how we continue building trust across the business every day.

Throughout Values Week, employees are also nominating colleagues internally who they believe best represent each of our values in action.

What does transparency look like within your organisation?

VALUES WEEK, DAY ONE: People First, Always ☺️ This week, we’re relaunching the values that define Contact Web, both inte...
02/06/2026

VALUES WEEK, DAY ONE: People First, Always ☺️

This week, we’re relaunching the values that define Contact Web, both internally and externally, and recognising the people across the business who represent them every day.

At Contact Web, we believe the way people are treated internally shapes the experience delivered externally and that applies to our employees, our clients and their customers.

We care about creating an environment where people feel supported, valued and trusted to succeed, because strong teams build strong businesses 💪

Throughout the week, employees will be nominating colleagues who they believe best demonstrate each value in their day-to-day work.

The businesses that build the strongest cultures create the strongest outcomes. What values define your organisation?

Most sales incentives are built wrong.. They tend to over-reward the top performers and, without meaning to, switch off...
05/05/2026

Most sales incentives are built wrong..

They tend to over-reward the top performers and, without meaning to, switch off everyone else.

That’s why we’re loving what Sabil is doing with his Contact Web team supporting Coca-Cola Europacific Partners at the moment. It’s a simple raffle mechanic, tickets are earned for every sale, conversion, case sold, and even key call activity 👏

On the surface it’s straightforward, but what makes it effective is that everyone has a shot. It’s not just about hitting the top of the leaderboard, it’s about staying in the game throughout the day. That shift changes behaviour, you see more calls being made, more conversations happening, and a more consistent level of energy across the floor rather than short bursts from a handful of people.

In a lot of environments, consistency beats spikes. This kind of approach leans into that, rewarding the right behaviours while keeping the whole team engaged!

We’ve seen similar ideas create a noticeable lift in both energy and output, simply because people stay switched on for longer. Simple, inclusive, and effective! 😊

Curious to hear what incentive structures others have seen work well in practice.. 👀

We'd like to wish a huge welcome to Leigh Berry who is joining Contact Web Ltd as Customer Success Manager, taking the l...
09/09/2025

We'd like to wish a huge welcome to Leigh Berry who is joining Contact Web Ltd as Customer Success Manager, taking the lead on our Manx Collections Limited campaign.

Leigh has spent the last 15+ years in customer service and operations, managing teams, coaching, handling complaints, and keeping things moving in some of the biggest names in the industry. But what stood out to us most wasn’t just the experience, it’s the way he leads people with energy, fairness and a focus on doing things properly.

Welcome aboard Leigh, great to have you with us 🙌

Big news at Contact Web, we’ve got another new starter!Meet Walter Malone 🍉He’s joined us on a financial services campai...
04/09/2025

Big news at Contact Web, we’ve got another new starter!

Meet Walter Malone 🍉

He’s joined us on a financial services campaign and is already proving to be one in a melon 😉 We have to be honest, he's not too great at picking up the phones just yet, but he’s got plenty of juice and we know he's going to be sweet!

We may send him home for the afternoon though, as he's looking a bit green..

Welcome aboard, Walter!

Scaling a business isn’t just about winning new partnerships, it’s about building the right teams to deliver on them!Tod...
03/09/2025

Scaling a business isn’t just about winning new partnerships, it’s about building the right teams to deliver on them!

Today we hosted an assessment and interview day with Red Recruitment to meet the next generation of talent for our growing insurance sector services.
From group exercises to individual interviews, the room was full of ambition, collaboration and fresh ideas.

A huge thank you to every candidate who joined us and to Red Recruitment for their support, days like this remind us that people are at the heart of what we do.

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Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm

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