15/07/2026
I was recently sitting on the couch watching the World Cup with a little person. While I was trying to watch the tactical battle happening on the pitch, he was rooting for the game to go to penalties. He didn't want to wait for the game to play out; he wanted that raw, high-stakes excitement of the shoot-out. Watching him, I realised that we share that human impulse for a final result; that craving for a clean, decisive resolution to a messy, complicated situation. But in my work on institutional change and workplace wellbeing, I have learned that the penalty shoot-out is often a trap.
When we force conflict into a formal, procedural, or legalistic space, our institutional version of a penalty shoot-out, we can lose the agency we had on the pitch. The VAR reviews of our complaints, the extra time of mediation, and the rigid structures of arbitration often siphon off the real, living arguments, leaving us tired and prone to an outcome that has nothing to do with the merits of our case. The temptation to settle things quickly is real, but I have learned that the real work happens in the 90 minutes; the messy, face-to-face, relational space where change is actually possible. I wrote this to capture the tension between the urge for a final resolution and the necessity of persistence:
https://open.substack.com/pub/levinareeves/p/grassroots-play-against-institutional?r=7h6n1s&utm_campaign=post-expanded-share&utm_medium=web
For those of us working to challenge harmful systems, the goal is not to find a quick, procedural win. It is to stay in the 90 minutes long enough to land the final, meaningful kick.
Do you find yourself tempted by the penalty shoot-out of formal resolution, even when you know the game is flawed?
I would love to hear your thoughts.
P.s. I am not a football fan, but I always enjoy the World Cup for some reason