07/12/2025
π A Bridge π
Receiving this lovely feedback helped me realise that communication with a client's loved one(s) or next of kin is so very important to help keep them connected. Some family or friends live far away and are unable to visit, telephone communication may be limited due to a hard of hearing, and mobile phone technology may not be accessible to the much older generation. This is where I become a bridge to ensure that connection πππ
For this 96 year old client, I enjoy doing her weekly food shop, booking medical appointments, collecting/arranging her prescriptions and bringing her companionship π but I realise there is more...
On this occasion, my client wanted to send flowers to her next of kin who lived up country. I sourced a local florist to them and showed examples of bouquets on their website to my client via my mobile phone, who felt what they create would be perfect. I then called the florist to find out more and a few weeks later my client decided she wanted to order them πΊπΈπ She wanted me to call her next of kin to let them know they will be receiving flowers on the chosen day, which I did. I also asked them if they use their phone to send photos (they did), as thought it would be nice for my client to be able to see the bouquet she had sent π They did that and I was able to show the photo a text message from them to my client. Her face lit up when she saw the flowers and the lovely message her family had sent her in response π
I see clearly how easy it is for most of us to make a call, send a text/photo, look things up, make an order...but to some this is impossible, unless they have that support.
xποΈx