Customer Experience World

Customer Experience World The Focus Group is the organiser and brand behind the Customer Experience ( ) events throughout the world.

For over a decade, the Focus Group Ltd have been running events focussed on improving all aspects of corporate interaction with customers and employees. In a competitive marketplace, we continue to enjoy year on year attendance growth at our events, and are expanding outside the UK to take our event format overseas. We have an impressive track record in attracting the involvement of major brands a

nd industry experts in delivering and supporting our events. We believe that the reasons for our success are:
- Engagement. There is little point in delivering a message that does not have the buy-in of the audience; so we ensure that the content and themes of our conferences are relevant to both the audience and the economic and social climate. By ensuring that our delegates have an input into our events, we ensure they are more likely to take away valuable lessons from them.

- Content. We strive to provide delegates with both practical examples applicable to their needs, and the latest research highlighting future trends. To this end we work alongside industry specialists to publish papers, analysis and reports of direct relevance to the delegates attending our events. We are shortly launching an informational portal on our corporate site that will host content from previous events as well as articles written by some of our speakers that will be a free resource to all attendees of Focus Group events.

- Continuity. We use social media such as LinkedIn and Facebook to host a community which is operating to share information and strategies all year round – not just during an event. Our role is not restricted to the events we run; we provide input and ideas on a continual basis, which in turn aids the engagement with, and content of, our events. The rapidly-changing dynamics of customer and employee engagement require on-going debate and response. The Focus Group aims to document that debate, contribute to it and continue to respond to it by delivering first class events to our customers. Whether you are interested in attending an event, speaking at it, sponsoring it or working with us to deliver more quality content to an informed audience – please don’t hesitate to contact us.

Address

Birmingham

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

+441217093938

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