26/10/2026
They know the supplier contact, how to fix the booking system, and where that important file lives.
Having someone dependable is valuable, but relying on one person for every answer can put pressure on them and leave the rest of the team stuck when they’re away.
Start with one essential task and make sure another colleague can complete it confidently. Build knowledge sharing into working time so it becomes part of the job, not another thing to squeeze in.