19/08/2026
I was recently asked what advice I would give someone starting their first business — and whether I agree with the idea that founders should solve a genuine customer need, launch quickly and test whether people will buy before spending too long perfecting the product.
Broadly, I do.
My advice would be to start with the customer rather than the product. Be clear about who you are trying to help, what problem you are solving for them, and why they would be prepared to pay for your solution.
There is little value in spending months trying to perfect something before finding out whether customers actually want it. Get a credible version of the product or service in front of real people, listen to their response, and improve it from there.
The one qualification I would add is that “launch quickly” should not mean “launch carelessly”. Your first offer does not need to be perfect, but it does need to be professional enough to give customers confidence.
Start with a genuine need. Keep the initial offer simple. Test it in the real world. Listen, adapt and improve.