29/03/2020
"The Government has included the following types of worker as among the key worker list: Telecommunications Engineers, Field Engineers and Broadcasters and we understand that it remains the case that the Government believe that citizens do need continued access to Broadband and PSB (BBC, ITV, Ch4 & Ch5) TV services, for home working, home schooling and to receive news updates, as well as for entertainment at this difficult time."
"If the aerial/dish is the ONLY means for that household (including in MDU’s) to receive PSB’s (i.e./ they do not have cable, satellite or the ability to stream TV content) then it might be considered critical to restore their service.
A broadband service is also critical if anyone is working or learning from home, or if it’s the households only way to receive PSB services.
If you’re carrying out either of the above tasks, we would class you as key workers carrying out essential works.
In all circumstances engineers should follow Public Health guidelines. If anyone is symptomatic of the virus or self-isolating in the household then an engineer should not visit.
If they are not symptomatic or self-isolating, then an engineer might attend but observe strict social distancing (2 metre min) and strict hand hygiene and appropriate PPE (hand washing before and after the visit, and use of disposable gloves, masks, anti bac wipes for remotes etc, as appropriate) . If a problem can be resolved without entering a viewer’s home, it must be. Payment should be made by card whenever possible.
