Premier CX

18/08/2021

On Hold Done Right: How to Personalise with Impact - Will you answer your customers’ calls, or will you leave them hanging?

Will you answer your customers’ calls, or will you leave them hanging?

09/08/2021

Personalisation in the Contact Centre – A How-to Guide - There isn’t a single brand on Earth whose marketing and advertising would claim that they were the world’s most average company...

There isn’t a single brand on Earth whose marketing and advertising would claim that they were the world’s most average company...

26/07/2021

I or we? How should you talk to customers? - ‘You talkin’ to me?’ goes the legendary Robert De Niro line. In the contact centre, it’s pretty apparent who your team is talking to - customers

‘You talkin’ to me?’ goes the legendary Robert De Niro line. In the contact centre, it’s pretty apparent who your team is talking to - customers

12/07/2021

The top personalisation slip ups and how to avoid them - When thinking about customer experience, there are two sides to the personalisation coin.

When thinking about customer experience, there are two sides to the personalisation coin.

30/04/2021

What is personalisation and why does it matter in the contact centre?

Personalisation is something we get asked about a lot, so we’ve put together a series of blogs to make this topic easily digestible.

12/02/2021

Will Text to Speech Replace Voice Artists on Contact Centre Solutions?

We're all doing a lot more of it these days...

28/10/2020

Queuing - the new normal

We're all doing a lot more of it these days...

14/05/2020

Premier CX: When your Customers' Experience depends on you getting the message across. Premier CX