26/12/2023
Story brought to you by Nitin Shiralkar, SVP Product Engineering.
"Meet Mr. Anil Kumar, the man with three mobile accessory and repair shops in Hyderabad. His journey began in 2006, and by the time I met him, his stores were buzzing hubs of activity in Kondapur.
Amid the pandemic, Anil wanted to expand his business, and that's where Lendingkart stepped in. He needed a hand, and we were there to lend it.
Walking into his Kondapur store, I felt the energy of a man passionate about his work. Anil shared his story - the revenue, the employees, and how he faced challenges during the tough times of Covid. Proudly showed off his Google reviews — an impressive 4.9 out of 5.0, based on 350+ detailed responses. And mind you, that’s in a business all about service!
He first stumbled upon Lendingkart through a casual chat with a bank associate, sparking his curiosity. Applying for a loan was a breeze, with paperwork being a hassle-free affair. When he faced an EMI issue, our customer service team swiftly resolved it, earning his appreciation.
Anil admitted that initially, checking Lendingkart's Google App ratings made him a tad apprehensive. The loan amount didn't match his expectations for setting up a new shop, but he understood the rationale behind it, appreciating the transparency in the process. He found the explanations about interest rates and terms crystal clear, a detail he valued in the lending journey.
Ultimately, Anil's overall experience with Lendingkart left a positive impression. His openness to exploring further with us revealed a partnership founded on trust and understanding.
is our special project, we personally visit MSME customers every month. It's about diving deeper than just digital surveys, understanding the pulse of our customers' businesses, and bridging the gap between their experiences and the services we offer.
A hearty thank you to Anil Kumar for sharing his journey with us and being an integral part of our initiative. These stories are the heartbeat that fuels Lendingkart's commitment to its customers, painting a vibrant canvas of growth and collaboration."