Business Systems UK Ltd

10/10/2022

Poor mental health is costing contact centres almost £1 billion each year.

Agent burnout and motivation is an ongoing concern, and something which is repeatedly being mentioned in conversations we are having with clients. If you’re struggling with agent burnout, here are Shaunna's top 3 pointers to help overcome this

https://bslgroup.com/agent-burnout-is-a-real-challenge-what-can-you-do-to-fix-this%ef%bf%bc/

*Written by our very own Shaunna Wilson - WEM ConsultantPoor mental health is costing contact centres almost £1 billion each year. Agent burnout and

10/10/2022

On World Mental Health Day, we want to help the people within our business embrace what is within our power to start doing, stop doing or change – something that will support our mental health.

In addition we're also sharing resources with team members focusing on small ways we can all improve mental health and feel more supported as well as a conversation guide.

This World Mental Health Day, how are you pledging to make mental health a priority? Let us know in the comments below ⬇️💬

09/09/2022

It is with deep sadness that we acknowledge the passing of Her Majesty, Queen Elizabeth II.

As we all strive in our professions, businesses and day to day lives, it can so easy to forget that no matter what paths we choose to follow, we always retain a duty to our families, to each other and to our community – to give back, to serve, to be of use.

Our late Queen was the embodiment of such dedication to public service and her love and empathy for her country and her people was felt. Our heartfelt condolences to the British Royal Family during this time.

10/05/2022

As one of the first 111 providers to implement an Analytics capability, we are proud to have worked alongside the team at Integrated Care 24 and CLEO Systems to help gain a better understanding of the patient experience. 👏

With the aid of NICE Ltd Nexidia Speech and Text Analytics we helped IC24 identify an efficient way to report on, measure and uncover patient insights. 📈

Explore the impressive results that were achieved, and how, in our latest case study - https://bslgroup.com/about/case-studies/integrated-care-24-ic24-nexidia-speech-and-text-analytics/?utm_source=social&utm_medium=facebook&utm_campaign=IC24

25/03/2022

We're super proud of our team who attended the HSJ Partnership Awards last night as finalists 👏.

After some tough competition, BSL alongside our project partner Integrated Care 24 were 'Highly commended' in the category of Best Healthcare Analytics Project for the NHS.

Through successfully implementing NICE Nexidia Speech Analytics into IC24s NHS 111 service we've helped to improve patient care through the use of analytics.

Looking forward to releasing our case study next week! WATCH THIS SPACE 😏

09/03/2022

The teams at Business Systems not only stand in solidarity for those fighting for their lives and for their freedom, but also wish to express our unequivocal commitment to support the nation and its people.

As part of this commitment, BSL are coming together to provide support to those in need in a number of ways. Firstly we will be making a direct donation to Disasters Emergency Committee. For anyone unfamiliar, the DEC brings together 15 leading UK aid charities, all of which are experts in providing humanitarian aid quickly and effectively We will encourage our employees to also donate, the sum of which we will match to the first £25,000 in addition to our initial donation.

We are already engaging with our partners and portfolio of companies, championed by August Equity to expedite an internal action plan for supporting Ukrainian immigrants to the UK; supporting visa applications and employees charitable initiatives. As part of these plans we will also be in contact with local government and MPs to accelerate their planned sponsorship scheme to bring Ukrainian refugees to the UK.

Read more about our commitment here: https://bit.ly/3tB6IjG

BSL stands in solidarity for all those fighting for their freedom Our teams at Business Systems (“BSL”) remain deeply concerned, shocked and disheartened

08/03/2022

Whether deliberate or unconscious, bias makes it difficult for women to move ahead. At Business Systems (“BSL”) we’re aware that knowing that bias exists isn’t enough and action is needed to level the playing field ✊.

We are committed to breaking this bias everyday and are showing up to mark this call to action for accelerating women’s equality, calling out gender bias, discrimination and stereotyping in its various forms.

We’re also proud of our commitment to inclusivity and diversity within our brilliant teams and are lucky to have some incredibly skilled and talented women across our organisation. Their contribution and commitment has helped transform the work BSL do and we celebrate this contribution🧡.

14/02/2022

Over one month into 2022 already😲

The pandemic has accelerated digital adoption and its vital organisations understand the impact this has had on .

We discuss the key trends to look out for this year!

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The Pandemic has accelerated digital adoption For many years contact centre experts have talked about the idea of cloud contact centre technology being

05/11/2021

Getting ready for our first in-person event next week at The Forum National Conference on Tuesday! We're delighted to be sponsoring the event and excited about catching up with our peers in person.

We're also looking forward to hearing from innovators and pioneers in the Contact Centre world and chatting to professionals about the challenges they're facing 🤝.

02/11/2021

The Future of Customer Communication - Growing Trends in customer communication that may significantly impact contact centre interactions.

Stephen Roberts joins a panel of experts Call Centre Helper Magazine to discuss the role of AI to handle routine tasks and common questions.

https://lnkd.in/ex-K4HsW

Our panel of experts discuss growing trends in customer communication that may significantly impact contact centre interactions. A Digital-First Future Companies are finding several new ways to engage with customers. Choose digital over voice. While voice won’t disappear,.