When deciding to launch a major new player into the security Industry we recognised the importance of creating something that would change the face of security and bring it into the 21st century. So rather than follow the status quo, we asked the most valuable and important parts of our network - those who deliver the service and the end user for their feedback. Customers are happy to pay a fair p
rice for the services provided, but do not want to be consistently price increased and sometimes without them ever being consulted. At Nexus we will endeavour to give you the most competitive price without compromising the quality of our service. Furthermore, we will not increase the price during the duration of the contract
Customers require accurate and timely reporting, clear communication of incidents and an escalation process that allows access to decision makers in an emergency. Our online reporting system leads the industry and allows you full and transparent information of a service or incident. We are very likely to have made you aware of an incident and dealt with it before you even knew that it had occurred. By calling our 0800 number you will have access to a Company Director to assist and take control of the situation within an hour 24/7. Customers are frustrated by consistent poor service by a contracted security provider or in a particular geographical area. Generally there is little or no option to change provider until the contract renewal date. At Nexus the solution is simple.....If you are not entirely happy with your provider we will change it. We decided it was time to lead the industry by making security simple and together we will change the face of security.”
