Nic Welsh - Customer Journey Coach

Nic Welsh - Customer Journey Coach Helping businesses shine bright!

12/12/2025

Everyone talks about strategy.

My secret weapon is TLC!

If you want a business that people can't stop talking about, start with TLC.

WOWs are the minimum.

Follow me to find out what TLC stands for soon. Its a lot more than what you think.

Nic xx

So why are you ignoring the people who are more likely to buy from you again??If you don't have a client retention strat...
21/09/2025

So why are you ignoring the people who are more likely to buy from you again??

If you don't have a client retention strategy or a client re-engagement plan, you need to join to the Unforgettable Business Workshop this week!!

Find the hidden money sitting in your business and make sure you never lose out on repeat business again.

Comment WOW and I'll send you the link.

See you tomorrow!
Nic xx

Want to be the business everyone always goes to?Stop chasing clients and having icky money conversations. Join my new 4 ...
15/09/2025

Want to be the business everyone always goes to?

Stop chasing clients and having icky money conversations.

Join my new 4 day workshop and learn how to become unforgettable to your clients!

If you want to be the person who gets all the tags when someone asks for a recommendation and have predictable sales, then come and spend some time with me learning my W.O.W. method.

Scan the QR code or comment WOW below and I will send you the link to get a spot.

Nic xx

1 sleep to go and then I'm speaking on Big Festoon Stage at !I have spent day 1 listening to some amazing speakers and ...
10/09/2025

1 sleep to go and then I'm speaking on Big Festoon Stage at !

I have spent day 1 listening to some amazing speakers and panels. I can't wait to meet more fabulous business founders tomorrow and stand on stage.

If you are for day 2, come and see me on The Big Festoon Stage at 2.25pm.

Nic xx

Ideafest is tomorrow so I have just 2 more sleeps until my brand new talk: WOW or die: The New Business Reality.Tomorrow...
09/09/2025

Ideafest is tomorrow so I have just 2 more sleeps until my brand new talk: WOW or die: The New Business Reality.

Tomorrow, I will be watching these amazing speakers who are also the most fabulous human beings tent, so make sure you check them out:






See you tomorrow!
Nic xx

Its not all about your product/service!! As entrepreneurs, we can get obsessed with the product or service we have creat...
09/09/2025

Its not all about your product/service!!

As entrepreneurs, we can get obsessed with the product or service we have created, but customers aren't just buying your core offer. They are buying the whole experience!

Think about when you buy something. Do you only focus on the 'thing' you are buying or do you notice how you are spoken to, how clear the communication is, friendly staff, how it all feels??

Design an experience, not a sales process.

Top tip: Ask yourself "will this make someone smile?" for every touchpoint. If the answer is no, then WOW it up so it does.

Nic xx

Ooooo 3 days to go til im speaking at !! Today has been all about getting final bits of prep done before driving down to...
08/09/2025

Ooooo 3 days to go til im speaking at !!

Today has been all about getting final bits of prep done before driving down to Tring tomorrow....

✅️ Outfits sorted (look out for pink, green and yellow!)
✅️ Stage prop
✅️ Trainers
✅️ Wellies!! (Hell yeah!)
✅️ Fancy new wellie socks
✅️ Waterproof coat
✅️ Lots of snacks!
✅️ Phone charger
✅️ Travel mug for loads of cuppas!

Anything I've forgotten??

Nic xx

Address

Leeds
Leeds

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