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Mercy Mathews- OBM, London (2026)

14/02/2024

You can breakdown your operations and automate it,

but in a way that you are not adopting someone else’s process; instead build on your own processes and hand it off to someone else or a tool to execute on your behalf.

Start by doing this

✨Begin with the end in mind

✨ Make documenting everything your new best friend

✨ Be a good communicator (within a team and client setting)

✨Put in time to work on the growth and future of your business

As a business owner who is focused on making money rather than growing their business and ensuring it’s sustainable in the long run, you try to get out of operations as soon as possible by using an OBM and adopt their processes because they say it’s good rather than building on your own so that you don’t need to spend time and effort to build your own.

Though it removes you from the operations side of your business which is what you want, it’s actually a sure fire way to stunt your growth.

If you are feeling this way DM me, let’s talk.

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18/05/2023

The time between now and your next hire is closer than you think!

And you can start the process to hire support today!

Finally having someone onboarded and ready to work to support you is exciting but there are things to think about before that happens.

All of which you can start today.

Think about:

✅ What your communication methods and style will be.

How you communicate is a reflection of you and the culture of the business. This will either attract new hires or repel them (all before they even get started with you.

✅ What the vibe, dynamics and culture of the business will be like.

What sort of working environment are you trying to create.

What are your values and expectations?

This will allow the new hire also to see if they can actually see themselves working with you and vice versa.

✅ How much time you are willing to pour in, to growing, training and building your team.

Knowing the type of leader you are and want to be is important. If you wanna be a micromanager- goodluck to you if you have the energy for it.

If you want to be confident in how you lead and the team you have, what resources are you providing to allow this to happen?

Hiring and the process of hiring is exciting especially when you have clarity and a strategic plan that backs you up.

27/04/2023

And is not enough to kickstart the process of being organised to scale!

Sometimes a plot twist or a mishap is something that starts to work the gear in motion and that isn’t something you need right now either?

‌The one thing that can never be gotten back is time, but organising yourself can save you time, energy and wasted resources if done right. - which means you wouldn’t need to do much, if any, fire fighting in your business.

❓‌If your new hire were to join your business, will they know where certain processes are stored? Would they know how to access your brand information?

Being organised helps you feel confident in knowing where things are, how to find them, and where to store them for the time they are needed?

If you are new here or just seeing my posts for the first time in forever (thank you algorithm), I’m Mercy, an OBM/Operations Manager for service providers like yourself! 👋🏾

My thought and action process is all about taking my depth of knowledge and experience, spanning over 15 years between being corporate and running my business to support you in simplifying your own operations with the help of automation, strategy, process and operations management.

If you are ready to start getting organised and position your business to be able to scale without messy action and actually have something to back you and your team up, DM me ‘Operations’ and let's discuss how my services can support you!

06/04/2023

and you have already taken the first step in indentifying that there is one, but you are still unsure of where this lack lies.

Is it in your content? Is it in showing up as an authority?

Is it in your team? IS IT YOU? Are you lacking as a CEO? its hard to pour into something if you are not filled yourself.

Do you have the skills to execute on the next phase of your biz. or is it your processes that are lacking?

It is clear you are are unsure of where you should be focusing and this may just be the reason why you remain as you were in Q1 going into Q2 too - eyes.

You want to be able to focus on being the CEO, and this looks like showing up for your clients, delivering on a service you have been paid to do

You want to focus on high level strategic decision and not on low level decisions that your VA’s should be able to deliver on by themselves.

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But you are still struggling with coming up with a strategy to make it all work

Slide through to see what you can do to stay focused and save this post to refer to later!

20/03/2023

You decided to hire them because they are an expert in what they do and how they help you. But what you are struggling with is the actual system

They don’t know what you say or don’t say, who you would engage with, how you pitch something or any other form of languing

And your problem comes from your expectations and process

Having a clearly written process that cover what they need to know helps them do their job

If you are struggling on why you need processes for the operations in your business, send me a dm

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14/03/2023

There’s nothing like feeling liberated and at peace after feeling vulnerable as a business owner for a long time

Going through the motions of being a biz owner can be tiring and draining, since everything about the business starts and ends with you!

🤷🏽‍♀️Every decision that needs to be made requires your approval.

🤷🏽‍♀️Even when you are absent for a moment, you are still needed to make a decision or approval and you wish that it didn’t always need to fall on you to make choices

🤷🏽‍♀️You wish you could clone your thoughts and hand it over to someone to run with so you didn't have to- all the time!

🤷🏽‍♀️You wish you had written that ‘how to’ guide a long time ago so all the dependency on you will happen a lot less, making life and productivity that much better for everyone involved

I know!

👉🏾You want to be able to hand over the day to day operations to your team so you can be less of an implementer, doing all the tasks you have paid support for!

👉🏾Your plan is to finally function as the CEO and wear less of the hats that comes with the territory.

All of this can be achieved through the power of process management

These were all the things my client finally got to learn once we implemented SOPs and processes in their business

✅Having thorough SOPs will help you as the business owner handover more effectively to an OBM or operations manager.

💫 They Learned how their business would operate in their absence

💫 They learned the 3 A’s of Improving their business operations so that they could be scale ready

Audit
Analyse
Align

💫 They Learned their team can be self reliant and sufficient with the right resources in place

The benefits of having SOPs in YOUR business is that any new person to the business can copy your process and get the same results

Your business will no longer be running you, but serving YOU and your clients

Your clients deadlines will not be incomplete or unsatisfactory because your team is working with clearer processes that produce results

How much would it mean to you to finally have a business that operates smoothly, allowing you to be fully present?

06/03/2023

Becoming a CEO and running my own business was always a dream but it nearly didn’t come alive if this didn’t happen

Sometimes on days I either feel overwhelmed, burned out or on the flipside really happy and excited, I like to take a moment to reflect.
‌
How did I manage to take this journey? Why am I still on this journey? Will I want to continue this journey?

And the truth is, it all lies in the expertise that I have and if I didn’t focus on that, becoming a CEO and running my business would not have happened.

I am not about gloating and boasting about who I am and what I have or even what I do, but sometimes, I really do need to let you know why and how I became the expert in the areas I focus on.

If you are new here, welcome! I love having new faces in my corner! 👋🏾☺️

I’m Mercy and have experience in running my own business for 11 years across 3 businesses! (I am multi-passionate you see)

For the last 3 years I have been running my Online Business Management business, but that wasn’t before starting out as a Virtual Assistant.

I started off being an implementer and doing VA tasks but my experience as a leader and strategist with an eye of seeing gaps meant I wasn't utilising my skills enough and in the right places which lead me on the path of:

👉🏾Consulting

👉🏾Strategy calls

👉🏾Systems Setups

👉🏾Operations Management

And this is why my clients come to me to support them in their business

While I am a finisher, someone who goes above and beyond, I am someone who has so much passion for my clients businesses. Literally treating it like my own. ⁣

𝘐𝘧 𝘺𝘰𝘶 𝘞𝘐𝘕, 𝘐 𝘞𝘐𝘕!⁣

💫My passion lies in being a strategic partner, a right-hand woman,

and this was one of the many reasons why I transitioned from being a Virtual Assistant to an Online Business Manager.

With my Masters Degree in Management, I knew this is where I ought to be. ⁣

So with me, you really get the best of both worlds. Experience, Expertise and knowledge.⁣

Building and implementing clear and realistic strategies to help you scale and reach your business goals,

✅To grow

✅Hire

✅Expand

Remove yourself from the business (eventually)

What made you start your business?

03/03/2023

You started off the year, excited and ready to get going, making ‘this your year’!

And truly, it still can be! When you stop saying yes to everything and being the jack of all trades in your business!

It really is OK to outsource! Sometimes, that is the difference between you moving ahead and getting to your destination, 6 months later than you would if you had just outsourced!

My clients have come to me at various cycles during their business for support with:

💫 Automation

💫 Streamlining Processes

💫 Workflows Strategy Sessions

💫 Operations Management

💫 Processes refinements

Amongst other things which allows me to put my 15 years of experience to great use!

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One thing I have been so grateful for is the investment I made in establishing a great team of people I get to ‘work with’ in the business with various skill sets and expertise.

I’m talking

- Blog writing
- Community Management
- Operations Management
- Team and Project Management
- Client Management Support
- Social Media Management
- Launch Assets creation

With these areas of your business covered, you have more time and flexibility to focus on actually growing and scaling your business!

How are your priorities and goals coming along?

02/02/2023

I know as a business owner, we often think about the ROI before we invest in support

You often ask yourself these questions.

❔How will this service benefit me?
❔How soon will I see a return on my investment?
❔What if this investment isn't for me?
❔How do I know if this is the right time or not?

I had these questions too, but I always circled back to why I went into business in the first place and was the reason enough for me to push through and invest?

If like me, you have had these questions, when last did you circle back to the reason why you invested? Is that reason enough for you to invest in it to get you closer to where you want to be?

What is it that you've been wanting to invest in but you keep holding yourself back from?

Let me know in the comments!

17/01/2023

I am not ready to start creating SOPs in my business 🤷🏽‍♀️

I know you said this from a place of fear...but Imagine this for a second

How much greater would your team and business as a whole operate with clearer processes? And not having you breathing down their neck and micro managing them every 5 minutes?

The truth is, you do not need to STOP being the leader, CEO, Boss, if you micromanage less!

Processes are not there to slow your business down, or even slow you down on the path of success. It’s quite the opposite!

It is there to:

✅Give direction

✅Highlight areas of improvement

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I know you have a fear of SOPs because you:

❌Unsure on what format it should be in

❌Unsure of the SOPs you need in your business

❌Don’t think you will be able to create what you think is an appropriate form of SOP

❌Don’t think your business is ready for it

‌

What if this fear of SOPs is what is holding you back from:

💫Scaling your business

💫Hiring the right team members

💫Moving your business to the next level

💫Making more money in the business while doing less

‌
I know you are about ready to remove yourself from the implementation within the business and start to see growth this year!

My tip to you, start small! Create a Video form of your SOPs! It is the quickest out of the various formats to use.

If you are still not convinced writing SOPs is for you because you do not have the know-how, the time, experience or team just yet, I have you covered!

I have a new service coming soon that will make you wish you had started sooner, but will also bring you closer to achieving your many goals! It literally starts from here!

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04/01/2023

I know I am not the only one to think about the things I would do differently if I could start my business over!

We always end the year with a few goals for the new year, and crossing over into 2023 was no different for me. I definitely welcomed the year with mannyyyyyy goals! personal and biz!

While I reflected on my business and how it went in 2022, the question rang in my mind,- If you had to start your business again, what would you focus on?

First of all, I was like, I am nearly 3 years deep in this game! At the point we are at in business, it may not be wise to start again, but YOU CAN START where you are now that will move me to where you wanna be. That being said, I wanna cover a few things we should do more of and focus on

Swipe to what I would focus on!

What would you do differently if you could start again? And what would you be doing differently from where you are now?

Let me know in the comments!

⁣

16/11/2022

Did you really forget to inform your new client about upcoming out of office dates as well as your non-negotiable boundaries, again! 👀

Save this post for later, as a reminder on what key pieces of information not to miss for your next client.

Swipe through to see a breakdown of things to consider

What things have you forgotten to inform your new clients about?

Mercy Mathews- OBM

14/02/2024

18/05/2023

27/04/2023

06/04/2023

20/03/2023

14/03/2023

06/03/2023

03/03/2023

02/02/2023

17/01/2023

04/01/2023

16/11/2022

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Monday	9:30am - 5pm
Tuesday	9:30am - 5pm
Wednesday	9:30am - 5pm
Friday	9:30am - 5pm