28/08/2026
I was party to a data breach last week.
Nothing major but still a breach. I was trying to collect a parcel for my daughter from the local shop.
The gentleman behind the counter couldn't find it in the pile, so he checked his handheld terminal.
"What's the name?" he asked.
I told him. He looked. And then he turned the screen around to show me.
There was my daughter's name and right along side it, the names of several other customers, with the status of their parcels. Clear as anything.
I didn't say a word. I'm not going to stand in the shop and lecture someone on data protection law, anyway, we regularly collect parcels from there so I didn't want to be rude. He was trying to help me find a parcel. He just didn't think about what else was on the screen when he turned it around.
But that's a data breach.
No bad intent. No negligence. Just a small moment where personal information about people who had no idea became visible to a stranger.
This is how most data breaches actually happen. Nothing exciting, nothing malicious, just an innocent mistake while trying to be helpful.
The screen that faces the wrong way. The document left open on a shared desk. The email that included one person too many.
None of these feel like data breaches in the moment. That's exactly why they happen.