cmxperience, Albion Drive, London (2026)

11/03/2022

The end of the biggest week for my startup, celebrating a huge milestone— our first birthday on International Women’s Day!

And wow did we nail it! 💥

💃 We released our first list of awesome women to follow!
🗞 I was featured in an exclusive interview on
👩‍💻 We held our first open Global Speed Networking Event for +60 women
💙 We hosted our first in person networking event at
🎂 We hosted our first birthday party opposite tower bridge
👭 Our members took over social media
🧁 We released a line of branded merchandise and cupcakes!

Fair to say I’m exhausted, but so grateful to my team, members, sponsors and supporters for believing in the vision of a world first community for women in customer experience!

Here’s to breaking the bias 24/7 365!

and you’re the best ⭐️⭐️⭐️⭐️⭐️

16/02/2022

I recently did my first ‘in person’ presenting job…. since March 2020 😱

Before the pandemic I was always happiest on stage, giving keynote speeches on in front of huge audiences around the world— and hosting global CX conferences.

But with the past 2 years being strictly digital, I have to say the thought of returning to work ‘in real life’ terrified me.

So, as I packed my bags for my first post-pandemic business trip to co-host the CX Awards with Rob Scott from CX Today, my anxiety was at an all time high! 🥺

But when I walked on set and was met by smiling faces and the awesome team of professionals at I realised I had nothing to worry about at all 🤗

It was a super-fun day filled with green-screen technology, learning how to use autocue and lots (and lots) of laughs.

And a brilliant collaboration for ™ as we also supported development of the first ever awards category dedicated to recognising Women in CX Tech 💪

I’d love to know… what you think of this little teaser video?

For anyone else out there who feels a little out of practice at being around people and may also be dreading your own ‘return to work’, take heart…

Like me it’s likely going to be a whole lot better than you imagined, and, hopefully, a really positive experience for you too 💕

14/02/2022

It’s almost the 2 year anniversary of the most important relationship of my life— the one with myself. ❤️

I chose to be single and spent the last 2 years working on me, focussing on my goals and growing my own startup business.

In that time, I built the world’s first community for Women in customer experience, and through my startup journey, discovered how to love (and be loved) on another level!

Through my relationship with myself and other women in WICX community I’ve grown to become resilient, fiercely independent and live the life of my dreams! 🥰

And I’ve seen the same thing happen for them too!

Romantic love is overrated and tells us we need some one else to love us first.

I call BS!

And that’s why I bought MYSELF the biggest bunch of roses I could find this morning! 🌹

To quote one of my favourite (drag) queens 👸

‘If you can’t love yourself how the hell you gonna love somebody else?

— can I get an amen?

10/02/2022

Through horrific circumstances, I discovered not only is it possible to work part-time as a startup Founder and CEO, but also that my business is better for it!

Just before Christmas, the love of my life got sick with the most severe form of colic.

He was given zero chance to live unless he had major surgery and only 20% even if he did. 😔

In hospital, the vet warned us that ‘if’ he did get through the operation, the care needed to recover would be intensive and asked if we were prepared to take on that level of responsibility, cost and time.

So in that moment I said I could and WOULD do anything to save his life.

Afterall, through my own pandemic mental health battle, he had saved me! ❤️‍🩹

When we received the call on Christmas Eve to say he had survived the operation and was doing well, it felt like a miracle.

From that moment, my 2 day a week hobby became my main priority as I took on the new role of Equine Nurse. 👩‍⚕️

For the past 8 weeks I’ve cared for him 6 hours a day and watched him miraculously heal from an illness that almost killed him.

But more than that, the time I spent with him, watching sunrise and sunset outdoors each day has healed something in me too.

I no longer feel burned out, stressed and exhausted.

And, despite only working part time, January was a record month in sales and growth for ✨

So, I’ve decided that working 5 hours per day ‘works for me’ as a startup founder and CEO.

I’m going to keep to this part-time work routine as I am happier, healthier and way more productive than working the crazy 80 hour weeks. 💪

It just goes to show, sometimes the most disastrous circumstances can lead to positive outcomes.

And that wellness of the founder is the foundation for startup business success. 🚀

What would/did it take for you to reevaluate your priorities?

01/01/2022

I only have one New Year’s resolution…

✨To appreciate and make the most of every single day ✨

The end of 2021 kicked my ass with a broken ankle, family ill health and my animals both ending up in hospital.

But I’m proud that I managed to remain positive and in control of my response to all the uncontrollable events happening around me.

If building a business from nothing in 2021 taught me anything, it’s that I am strong enough to handle whatever comes my way. No matter what! 💪

So it’s time to let go, stop working so hard and start enjoying life’s adventures once more 🌍❤️

Here’s to a happy and healthy 2022!

What’s your New Years resolution?

(Pic from my digital nomad life in 2018)

25/12/2021

Certainly not the Christmas I imagined, spent with Buster in intensive care at The Royal Veterinary College Hospital…. 💔

4 days ago he came down with ‘mild’ colic symptoms and when the vet arrived, upon examination we were told he needed to be rushed into the equivalent of horse A&E, with a suspected displaced colon.

When he didn’t improve we were told to prepare ourselves for the worst… as without surgery he would die.

So, as Equine anaesthesia, surgery and recovery is fraught with complications, we had to make the difficult decision wether to ‘put him through it’ when he was only given a 50\50 chance of surviving.

Waiting to find out if we were making him suffer for nothing, was one of the worst days of my life 😔

When we got the call to say he’d defied the odds and made it through surgery despite ‘nefrosplenic entrapment’ (his guts had got tangled up with his spleen and kidneys) we breathed a sigh of relief.

But on Christmas Eve, his recovery wasn’t going so well with neurological problems that meant he couldn’t walk properly. So, we started to worry he might have spinal nerve damage from the operation.

However, when I went to see him today, he’d made a huge improvement in just 24 hours, looked brighter and much more like his old self. I even got to take him for a walk to nibble some grass! ❤️

This is truly a Christmas miracle— Thanks to the talented vets and surgeons at 🙏✨🙏✨

Anyone who knows me, knows how much I love this animal and what a huge part of my life he is. You especially know how he got me through the darkest days of pandemic and helped me bounce back to mental health...

He’s not out of the woods yet, the road to surgical recovery is going to be long and hard, but I will be there for him every step of the way, just as he was for me.

I hope wherever you are today, you’re having a very Merry Christmas!

I got all I ever wanted, knowing my dear friend had a good chance to come home ❤️

Time to get my Christmas Day started now! 🎄🎅🏼✨🎁

22/12/2021

If your spending Christmas by yourself this year….. You’re not alone!

I will be too 🙋‍♀️

But the world seems to have a big problem with this… as society stigmatises people for being single, especially at Christmas time. 🤬

We are taught that the picture perfect ‘big day’ is ‘supposed’ to be happy families with young children merrily huddled around the tree opening presents…

But what if, for whatever reason, that’s not possible for you?

With the pressure to conform it’s unsurprising rates of depression and anxiety spike around now.

But I’m determined not to be one of those statistics! 💪

Wether being on your own this Christmas is by choice, enforced, or due to Corona… you can choose to make the most of it!

I’ve chosen the mindset that ‘my Christmas’ will be an uninterrupted day of indulgent self care!

Here’s my tips for sleighing it solo:

🎄 Buy yourself the gift YOU’VE always wanted for Christmas (hello Chanel handbag)

🎄 Cook yourself Christmas dinner, exactly how YOU like it (No mushy sprouts on my plate)

🎄 Choose exactly what YOU want to watch on TV (no arguing over the remote)

🎄Sleep in, take a bath, spend all day in your PJ’s if you want (I bought some especially)

🎄or get dressed-up for YOUR own benefit!

🎄Arrange a few FaceTime’s with your friends

🎄Get your journal out and dream up adventures you want to take in 2022!

Finally… social media is going to tell you you’re the only one spending Christmas alone and that means you’re unloved.

That’s BS!

So please don’t fall into the trap of scrolling and making comparisons.🙅‍♀️

12 months ago the prospect of spending Xmas alone terrified me. But one year of living independently has taught me the fear really is far greater than the reality 🤗

If you’re spending it alone… Give yourself the greatest gift of self-love this Christmas time!

You deserve to have a fabulous day just as much as anyone else❤️

Merry Chistmas, everybody! 🎅🏼🎄✨

17/12/2021

Today I’m celebrating the generosity of women who genuinely support one another, by sharing a little Christmas story✨

How she knew I’ve always wanted a Fortnum & Mason Christmas hamper, I have no idea 🤷‍♀️

When I opened the box, a wave of emotion flooded my mind.

It felt rather like a warm hug!

This wasn’t the first time she’d sent me a gift 🎁

When I launched my startup, she sent me a personalised journal to collect my dreams and a box of treats to help me restore after the final slog!

But more than that, in 2021 she gave me the gift of her precious time.

From joining as a founding member, to taking part in the pilot, presenting a TED talk on Emotional Intelligence to our new community and cheering us all along the way, this woman has been here for me. Period 👑

We collaborated on a number of projects, both driven by a shared sense of purpose and values about ‘being the change’ we want to see in the world.

And when the s**t hit the fan for either of us (which it did any times), we were there to dry one another tears.

 I admired her strength, bravery, kindness and tenacity and developed a deep connection by openly sharing our struggles on Zoom 💻

But when we finally got to hug ‘for real’ back in October at our first in-person meet up, the oxytocin of true friendship really kicked in!

Receiving this Christmas present, felt just like that hug and brought back all the fondest memories of our bonding.

This woman’s largess to the WICX community and CX world really knows no bounds...

So thank you, for not only the presents, but being so generously present in my life ❤️

I think I can say on behalf of everyone you’ve helped this year.

We see you, we appreciate you and value the light you bring to us all!

Afterall, Collaboration NOT competition is the only way we all win 🥇

Merry Christmas 🎅🏼🎁❤️🌟👑

#

13/12/2021

My 40th year has undoubtably been the hardest of my life…

I started up an online business from nothing 🥺

Put in countless 7 day 80 hour weeks 🥵

Worked two jobs at times to ensure my team would get paid 😓

Sold my house when I ran out of cash 😔

Reached the brink of burnout 🤯

And, considered giving up more than once.

But you know what…

I just kept on going 💪

My startup didn’t fail in the first year 🔥

We found product market fit! 🦄

Expanded to more than 50 countries 🌍

Have been nominated for awards 🏆

And created a community that’s changing women’s lives! 👯‍♀️

So, it’s been the BEST year of my life too!

When I think were I was at this time last year, my journey with has been transformational.

I have an incredible team and am now surrounded by women who inspire me everyday with their courage, collaboration and authenticity!

So, if YOU feel like you’re starting from zero right now.

Just start that business you’ve been dreaming of and don’t ever stop trying to succeed!

In 12 months time… you could be celebrating your business ‘Glow Up’ too 💪

What are you going to start doing in 2022?

💛💚💙

09/11/2021

As a woman who lost everything during the pandemic and started all over again in a new industry, this recognition is a real honour 🙏

I had no idea how to build an online community (or a platform based business) but my commitment to co-design and member experience has seen our little startup Women in CX grow into an empowered network spanning 43 countries in just 8 months! 🌎

I’m so proud to have been nominated for the CMX , as ‘Executive Leader of a Community Team’ along side such established global community professionals from major big companies!

And even better, that has been recognised as a contender for ‘Best New Community’ too! 🏆

Both nominations are testament to my dedicated team and members who have been living our values of collaboration, inclusion, courageousness and authenticity since day one!

Thank YOU for making WiCX a safe space our members call ‘the best place on the internet’ 👸

If you’d like to support Women in CX you can vote for us by clicking the link in my bio👆🗳

30/10/2021

Still catching up on birthday snaps… THIS Michelin ⭐️ FEAST was the most amazing warm up! 🥳

I got to spend my birthday eve sipping and devouring ‘s 8-course tasting menu with 🍽🥰

(Something one year ago, I never imagined would be possible for me to afford again)!

It was a doubly special day as it was the first time I met Rea IRL 💕

Having originally met one another on during lockdown…at my lowest point… Rea became a big part of my ‘comeback’ story.

As two women on a path to starting something new, she agreed to be my accountability buddy when I needed one the most. 🙏

We set seemingly insurmountable goals together and although I felt like giving up on numerous occasions, she always believed in my vision & encouraged me to keep going! 💪

In fact, Rea was my first freelancer and helped me startup supporting me in the early days with developing brand, marketing, comms and ops planning.

And when she fulfilled her own goal of making a huge career change herself, we became dear friends!

But with her living in Thailand, just hadn’t had the chance to meet!

So it was a perfectly timed London trip that gave us the chance to celebrate not just my birthday, but all we have achieved since we first met! 👏

Thank you for being an amazing friend, flower girl and giver of the most beautiful gifts!

Next time we will meet up in your neck of the woods for some island hopping adventures 🏝

Cheers to us and the power of women supporting women to succeed 💕👯‍♀️

28/10/2021

So this is what being ‘single and childless’ at 40 looks like…..🎂

I haven’t celebrated the traditional female milestones of engagements, hen do’s, weddings or baby showers….

So I decided to get my friends together from across the UK to celebrate me being:

Child free 🥳

Financially independent 🥳

Having friends who are family 🥳

Being the Founder and CEO of a rapidly expanding social enterprise I love ( )🥳

Having travelled the world 🥳

But most importantly…

BEING HAPPY! 🎉🎉🎉🎉🎉

I proudly wore a sash, tiara and prom dress and enjoyed every moment!

Thank you to the hundreds of you who sent me a birthday message! I’m trying my best to reply💕

There’s so much more for women to celebrate than fulfilling gender roles! Don’t you think?

Special thanks to .holistic.floss.boss who went out of her way to make my birthday morning the best birthday ever! I bloody love you 💕💕💕

#40

cmxperience

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