Capita Careers

Capita Careers Welcome to the careers page for Capita Plc - Get to know our employees and what happens in the different businesses, plus jobseeking tips.

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the ev

eryday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders. Check out our community guidelines: capita.com/about-us/social-media-community-guidelines

13/05/2026

Creating Better Outcomes with AI in Selborne 🎬

Meet Ade Morley, Managing Director, project Selborne at Capita, as he shares how we're using AI to create better training delivery and transformation for the Royal Navy.

Stay tuned for more videos in our 'Creating Better Outcomes' series, showcasing how Capita's people - working with AI-powered solutions - are running complex business processes more efficiently for clients across the public and private sectors.

29/04/2026

Creating Better Outcomes with Agent Suite 🎬

Meet Shelley Ford, Programme Manager at Capita, who shares how we're using AI to improve customer service for our clients.

Stay tuned and follow for more videos in our 'Creating Better Outcomes' series, showcasing how Capita's people - working with AI-powered solutions - are running complex business processes for clients across the public and private sectors.

28/04/2026

Beyond Better: AI in citizen services.

In this episode of our Beyond Better video series, Nikki Powell, Director of Service Delivery at Capita speaks with Nicole Dorskind, our Chief Communications and Corporate Affairs Officer, about how AI is improving citizen facing contact centres services in practice.

Watch the full video over on YouTube (link in bio) and stay tuned for more episodes in our Beyond Better series to hear more from our Capita leaders discussing how we’re using innovation and technology to deliver better outcomes for our people, clients, their customers, and the communities we serve.

Meet Amy Mulready, Head of Talent at Capita who recently used her volunteering day to visit HMP Isis in South East Londo...
22/04/2026

Meet Amy Mulready, Head of Talent at Capita who recently used her volunteering day to visit HMP Isis in South East London, supporting six young people who are nearing release to build confidence for what comes next.

Invited by the charity Beating Time, Amy delivered an employability session covering CVs, interview prep, online job boards - and how AI can help support a job search and applications.

“It was a really valuable day and eye opening. All participants have used their sentences to undertake as many courses and qualifications as they can, and were really engaged with every opportunity to learn. They have huge potential to add value to an organisation.” Amy Mulready.

We’re proud to support colleagues who give their time and skills to help others take positive steps forward.

21/04/2026

Creating Better Outcomes with AI in Fire and Rescue 🚒

Meet Dave Collingwood, Training Operations Manager at Capita's Fire Service College who highlights how our AI is not only helping our people with workflows, but also helping to improve safety and compliance for our customers.

17/04/2026

🎥 Creating Better Outcomes in Capita Learning Experience

Hear from Eleanor Brown, Lead Learning Experience Designer at Capita, as she shares how we're using AI to design and deliver new starter training more efficiently, helping to create better outcomes for our colleagues and clients 👇

Stay tuned for more videos in our 'Creating Better Outcomes' series, showcasing how our people - working with AI-powered solutions - are running complex business processes for clients across the public and private sectors.

14/04/2026

Wishing a very blessed and happy Vaisakhi to all our colleagues and clients celebrating around the world.

Meet Matt Lowis, AI, Data and Technology Lead and Co‑Chair of Capita's Rainbow Alliance Network, who shares how he first...
13/04/2026

Meet Matt Lowis, AI, Data and Technology Lead and Co‑Chair of Capita's Rainbow Alliance Network, who shares how he first moved into an AI‑related role at Capita and an achievement he’s especially proud of that reflects .

"Stepping out of my comfort zone and wanting to better understand the world of AI, I started to self‑learn. This gave me the competence and confidence to secure my first AI‑focused role at Capita. As AI, Data and Technology Lead for Capita's Performance and Development team, I’ve always been passionate about people - and now about technology too! I’m committed to helping colleagues upskill in AI by developing our AI, Data and Technology learning journeys as part of the Capita Academy offering.

One achievement I’m especially proud of is helping make AI learning more inclusive and accessible. By humanising AI, promoting the AI‑human partnership and creating safe spaces for colleagues to experiment, we’ve helped demystify a technology that can feel out of reach and instead empowered people to meet future AI needs with confidence.

As Co‑Chair of Capita's Rainbow Alliance Employee Network Group, it’s important to me that innovation is something everyone can engage with and benefit from, no matter who they are. Helping colleagues feel confident, represented and included in the AI conversation has been one of the most meaningful parts of this journey so far." Matt Lowis.

Matt's story is a powerful example of how fearless innovation helps us build a culture where everyone is valued.

10/04/2026

🎥 Creating Better Outcomes through AI learning

Hear from Matt Lowis, AI Data and Technology Lead at Capita, as he shares how we're equipping our people with AI skills through our Capita AI Academy - empowering us to deliver better outcomes for our clients.

Stay tuned for more videos in our 'Creating Better Outcomes' series, showcasing how Capita's people - working with AI-powered solutions - are running complex business processes more efficiently for clients across the public and private sectors.

02/04/2026

Wishing a happy Easter to our colleagues and clients around the world.

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Thursday 9am - 5:30pm
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