Ramz Services London

Ramz Services London Welcome to RAMZ Services, "GenNex" Complete Business Solutions. We provide a one stop solutions for all your IT requirements.

Ramz is a global leader in consulting, technology and outsourcing solutions. As a proven partner focused on building tomorrow’s enterprise, Ramz enables clients in more than 5 countries to outperform the competition and stay ahead of the innovation curve. With strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operation

al leadership and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data and cloud computing.

05/11/2016

Job Title: Quality Analyst – BPO 2 grade
Location: Warrington

Experience required: 2 years of experience as a quality analyst within the contact center space.

Job Purpose and primary objectives:
Listen to calls and provide detailed feedback to support advisors in delivering a great customer experience. Demonstrate an in depth understanding of the Client’s call standards through monthly calibration sessions. Provide adhoc analytic feedback into the operational teams via the Quality Manager.

Key responsibilities (please specify if the position is an individual one or part of a team):
• Listen & monitor emails against the client’s quality standards
• Identify non-compliance to standards, making recommendations to Team Leaders, where appropriate, to ensure that quality targets are achieved, maintained and consistently applied in line with the Client & Company requirements
• Provide documented feedback to enable Team Leaders to coach and support advisors in delivering a great customer experience, providing consistency, understanding and knowledge of the quality standar
• Attend regular calibrations session to ensure consistency in monitoring
• Record result updating relevant systems.
• Support other areas of the business for adhoc projects and analytical insight where applicable.
• Work closely with floor walkers/Ops managers to develop agents requiring additional support.
Generate ideas of quality awareness / standards for advisors to develop understanding of quality approach.

Key Skills/Knowledge:
• Experience in a call centre environment
• Previous experience or knowledge of quality management systems/Client quality standards
• Strong written and verbal communication and influencing skills – essential
• Ability to utilize word, excel, power point,to produce communication and reports
• Strong analytical skills with excellent attention to detail
• Confident decision making when completing quality observations based on remote monitoring
• Identify areas of focus to increase quality based on insight from quality monitoring
• Identify & make recommendations for change to process issues impacting customer satisfaction and quality of service delivered
• Influence peers during calibration session to ensure consistency in marking
• Identify & make recommendations for change to process issues impacting customer satisfaction and quality of service delivered
Influence peers during calibration session to ensure consistency in marking essentials.

Please forward your CV to [email protected]

05/11/2016

Job Title: Customer Care Executive
Location: Warrington
Experience Required : 1 years
Salary: 18-22K

Job Purpose and primary objectives:
To manage inbound telephone calls from our clients customer base, with a view to assisting them with their enquiries. These enquiries may include account queries, escalated customer complaints, account payments and any other general enquiries.

Key responsibilities (please specify if the position is an individual one or part of a team):
• Able to quickly identify customer needs and provide additional accurate information as required.
• Conduct all calls in a polite, helpful, sincere and professional manner.
• Treat all customers and potential customer details with utmost confidentiality
• Be aware of the Clients targets and at all times work to meet these targets.
• Demonstrate an ability to listen to the customer and show a willingness to assist them with any queries they may have.
• Demonstrate appropriate soft skills i.e. voice pitch, tone, pace, volume, etc
• Accurately capture the information provided by customers
• Maintaining and updating of relevant customer databases
• Be able to work as part of a team and be an active contributor to team meetings.
• Advise management of any work practices that could improve the service to the Client.
• Be aware of your responsibilities under the Data Protection Act.
• Any other duties commensurate with the post as directed by management

Please forward your CV to [email protected]

01/11/2016

SC Cleared Project Support Officer

Milton Keynes, UK - £200 - £265 per day
Contract

SC Cleared Project Support Officer required on a 6 month contract to work as part of the required team for these portfolios of projects, the services of a highly experienced Project Controls Officer has been identified.

Role Summary:

Providing support to the Project Manager relating to supplier orders and invoices, project planning, project financial management, project documentation and reporting.
To provide a comprehensive project controls service directly supporting Programme Managers and Project Managers.
Act as point of contact in the team for internal and external customers, responding promptly to queries.
Oraganise and manage dates and documentation for programme and project meetings.
Organise and attend relevant internal meetings, including formulating and circulating agendas and action lists.
Oversee Risks and Issues management.
Ensuring compliance to commercial gate review process including where necessary preparation of documentation.
To play a key role in the development and monitoring of projects, checking quality of output and compliance with business requirements, including commitments in proposals.
Monitor the delivery of work streams against plans, chasing and challenging progress as appropriate.
Represent the Project Manager at meetings as requested.
Administer, monitor and report on projects budgets
Responsible for tracking actual project costs against allocated budgets and producing monthly reports.
Create or maintain project plans using MS Project.
Knowledge of Sharepoint and/or Enterprise Project Management (EPM) desirable.
Skills/Experience Required

Good interpersonal and team player skills, working well with others and delivering results.
Good drafting skills such as minute taking.
Good numerical and project financial skills.
Good organisational skills.
Managing and prioritising workload and time effectively and being able to respond to changing priorities.
Must be experienced with core applications such as MS Word, Outlook and Excel.
Must have MS Project 2007.
Knowledge of SharePoint desirable.
Working in a project environment, ideally supporting either large projects or multiple smaller projects.
Prince 2 Foundation or Practitioner qualification and experience.
Knowledge of Oracle financial systems.

Location: Milton Keynes, UK
Duration: 6 Months +
Rate: £200 - £265 per day

Please forward your CV to [email protected]

01/11/2016

Leading telecom company require 5 Customer Service Advisers to join their team. This is a great opportunity to be part of a successful company in a varied role with lots of responsibilities.

Candidates will be involved in the following duties on a daily basis as a Customer Service Adviser.

Job Description:

•Liaise with clients, customers and suppliers
•Resolve customer calls and issues
•Resolve customer queries
•Return calls to the voice mails.
•Support and assist the team
•Working towards Team Targets, through account management
•General office administration

Experience/ skills:
•Excellent customer service skills
•Good oral and written communication skills
•Proficient in the use of Microsoft Office applications
•Analytical and attention to detail
•Team player, flexible, reliable and time conscious

Location: Reading UK

Salary: 18-20k per/yr based on experience + relocation allowances for the right candidate,

Role Type: Permanent role

Send your CV to [email protected]

28/10/2016

Looking for a break in IT sector??? No previous experience??? Got basic computer skills??? RAMZ can help you with training and placement, we have years of experience in IT Placements. Please send your cv to [email protected].

27/10/2016

Ramz is a global leader in consulting, technology and outsourcing solutions.
As a proven partner focused on building tomorrow’s enterprise, Ramz enables clients in more than 5 countries to outperform the competition and stay ahead of the innovation curve. With strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data and cloud computing.

Address

1st Floor, 2Woodberry Grove, North Finchley, London/
London
N120DR

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 9am - 5pm
Sunday 9am - 5pm

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