22/10/2026
At Reduce My Costs, caring for our customers is one of our core values - which is why we're dedicated to putting them first. When one of our customers faced issues with their new metering contracts, we took the opportunity to put our values into action. ๐
๐ When one of our customers, a solicitors, took over an additional meter, we arranged competitive rates, managed the Change of Tenancy, and set up new contracts. But a gap between contracts meant they were unexpectedly hit with deemed rates from their old supplier - and even faced a debt collector despite never being contacted about the charges.
๐ญ Our customer care team stepped in straight away, dealing directly with the supplier and the debt collector on the clientโs behalf. To protect them from further action, we advised on a temporary payment while we pushed for answers. After escalating the complaint, the supplier admitted fault and issued a goodwill gesture for the inconvenience caused.
๐ค By managing contracts transparently and supporting customers through challenges, we build lasting trust and ensure they continue to benefit from savings in the future.
If you want expert customer service like ours on your side, choose RMC today. Contact us on 0800 989 0144, or by emailing [email protected] for dedicated support. ๐