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Quality Care Consultant Services Ltd

Name: Quality Care Consultant Services Ltd
Address: Norwich, NR33HZ, GB
Telephone: +447941840714

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Quality Care Consultant Services Ltd

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Health & Social Care Consultant with 18 years experience working in Acute Settings.

Experience supporting providers with mockinspections/ assessments of service, Turnaround support, Quality assurance / Audits/ Mentor and coaching and bespoke training. Key note speaker CQC compliance , systems and processes and governance
Quality Assurance Care Plans, Supervisions, Direct Observations, CQC notifications, Investigations, more available via discussion

Systems & Processess Mock Inspections - be CQC ready with comprehensive Action Planning

Complaint and Investigation Support

Training & Mentoring Services Bespoke to your service.

121 Mentoring for Registered Managers or Team Leads

Interim Manager Support

Focussed Surveys and Trends Support

New Business Support/Growth

Business Plan Support

Registrations Support

28/10/2026

I had to share this…… *warning* some language may offend. The passion shines through!

I had the privilege of managing this care worker many years ago. She recently posted this on her page. She was happy for us to share ❤️

If I had a team to manage now, rather than being an independent consultant, this would go in a frame in the staff room!

FB is my staff room, so enjoy the wonderful Katherine’s words……

YES. I WIPE ASSES FOR A LIVING. AND I GIVE A F**K. 💀🩷
Apparently, that’s all some people think we do in elderly care.
Oh honey. 😂
I’m a healthcare worker and I pass medications
And yes, I wipe asses.
I also wipe tears. Noses. Chins. Floors. Occasionally my own dignity when a urine bag decides to explode. 💀
I brush teeth. Wash bodies. Change sheets. Clean dentures. Make porridge. Serve coffee.
But here’s what doesn’t fit into a job description.
I knock before entering because it’s THEIR home.
I cover their body because needing help doesn’t mean losing dignity.
I brush their hair because looking like yourself still matters at 90.
I hold hands when someone is frightened.
I listen to stories I’ve heard seventeen times.
And sometimes I sit beside someone whose life is ending.
Then I walk into the next room.
Because someone needs breakfast.
THAT’S ELDERLY CARE.
One minute you’re laughing. The next you’re reminded how fragile life is.
Some remember my name. Some forget it before I’ve left the room.
They ALL deserve kindness. EVERY. SINGLE. TIME.
And no, we’re not saints.
We’re exhausted humans with aching backs, bills to pay and bladders we apparently don’t have time to empty. 😂
Understaffed. Underpaid. Sometimes treated like we’re replaceable.
But our residents aren’t tasks on a checklist.
They’re someone’s mother. Father. Grandparent.
People who raised children, fell in love, danced and lived entire lives before we met them.
And one day, that could be you. Or me.
My name is Katherine It means victory of the people.
I don’t have a halo.
I wear gloves and scrubs and a VERY questionable sense of humour. 💀🩷
And I give a f**k.
But caring shouldn’t mean accepting endless exhaustion.
KINDNESS IS NOT A STAFFING STRATEGY.
So next time someone says we ”just wipe asses”...
Remember whose hand we might be holding when nobody else is there.
RESPECT THE PEOPLE WHO CARE FOR YOUR PEOPLE. ❤️ I LOVE MY JOB AND WHAT I DO!
Extra RainbOH!w Sparkles ✨�Good Vibes Only. 💖

24/10/2026

You can give someone the instructions — but does that mean they’ve actually learned how to do it?

I had a simple reminder of this recently while cleaning my carpets.

I had the carpet cleaner, the written instructions and everything I technically needed to complete the task. I could read the instructions, but I still wasn’t completely confident about what I was doing.

So, I went onto YouTube and watched someone demonstrate it.

Suddenly, it made sense. In about 2 mins!

Seeing the process, watching the steps and then physically doing it myself helped me understand far more effectively than simply reading the instructions.

It made me reflect on learning in the workplace.

E-learning is valuable, accessible and has an important place in workforce development. But we shouldn’t become over-reliant on it or assume that because someone has clicked through a module and passed a few questions, they are automatically confident and competent to apply that learning in practice.

My carpet cleaning experience reminded me that I learn particularly well through seeing, doing and then reflecting on what I have done…. Active learning — discussion, demonstration, practical experience, observation, asking questions and applying knowledge — helps me turn information into understanding.

And as learners, we have a responsibility too. Understanding how I learn means taking ownership of my development, seeking opportunities to strengthen my knowledge and recognising when simply completing a module isn’t enough for me to feel confident in practice.

But that responsibility cannot sit solely with the individual.

Providers also have a responsibility to understand the learning and development needs of their workforce and provide different opportunities for people to learn, practise, reflect and develop. A one-size-fits-all approach to training will not necessarily produce a confident and competent workforce.

In health and social care, this matters.

The difference between, completing training, and actually learning can ultimately influence decision-making, risk recognition, communication and the quality and safety of the care we deliver.

Perhaps the question shouldn’t just be:

“Have our staff completed their training?”

Perhaps we should be asking….Have we given our new starters the opportunity to turn that training into confident, competent practice?

Because sometimes when delivering great care, being told what to do is very different from being shown, supported and given the opportunity to do it.

When I complete Mock inspections I will be asking for stats but I will also be;

Looking at shadowing evidence.

Asking staff how competent they feel

Asking clients how they know staff have the training to support them

Looking at incidents and accident and complaints themes and trends

Observing practices

Looking at feedback analysis…..

Sometimes stats say 100% compliant, but the rest tells a different story!

Do you know your carers preferred learning style?

23/10/2026

After the success of my last minute deal last month…. Here is another.

The provider has moved his Mock Inspection date to November so now I have 2 days available next week.

The last dates were snapped up by a provider who wanted an audit of their care plans and risk assessments.

I produced a feedback report and recommendations which they are working on.

The team have also booked some care plan writing training with me, all of which was completed at a reduced last minute booking fee.

Next dates available - 29th 30th October.

First come first serve.

Email me at [email protected]

Visit website for services available

https://qualitycareconsultantservice.com/

17/10/2026

The best response to a mock inspection? “When can we start the action plan?”

One of the most rewarding parts of a mock inspection is working with providers who finish the day feeling engaged, motivated and ready to move forward.

They ask questions, reflect on the findings and are already thinking about how to turn the report into a meaningful action plan. That enthusiasm creates real momentum for improvement.

My role as a critical friend is to recognise strengths, identify gaps and offer honest, constructive feedback. Sometimes that means having conversations that feel uncomfortable.

I understand why feedback can feel personal. Providers put enormous care, time and energy into their services. But the end of day discussion is an opportunity to look together at the evidence and what could be stronger.

You can feel disappointed by a finding and still be curious about it. You can question feedback and still engage constructively.

For me, the real value of a mock inspection comes in what happens afterwards: thoughtful reflection, clear priorities and actions that make a difference.

It is always encouraging to hear a provider say: “We can see where we need to improve. Let’s get started.”

I often wonder how those providers who don’t take feedback well would manage to stay motivated to improve following feedback?

12/10/2026

Great project and loved working with this service ✅

11/10/2026

Question ……How do you know whether improvements in your care service are making a lasting difference?

That question is central to my work.

I recently received this feedback from a Registered Manager whose domiciliary care service I have supported on and off for almost six years:

“ She looks beyond whether paperwork is in place, helping us consider how our processes work in practice and how we demonstrate that improvements make a lasting difference.”

Through regular quality assurance visits and a recent mock inspection, my support has helped the service strengthen its governance and develop a Central Learning Register—making it clearer how learning is shared, embedded and reviewed for effectiveness.

But the words that mean just as much to me are these:

“ She is honest and direct, willing to challenge where needed, but also encouraging and practical about finding a way forward.”

Registered Managers carry significant responsibility. Having someone you can speak openly with, who understands those pressures and offers constructive challenge, can make a real difference.

That is what I aim to bring through Quality Care Consultant Services Ltd , a thorough eye for detail, practical guidance and an approachable relationship where challenging conversations lead to useful action.

Thank you to Sian Watts, Registered Manager, for this thoughtful recommendation.

If your care service would benefit from regular quality assurance, a mock inspection or support to strengthen governance and demonstrate meaningful improvement, please message me. I’d be happy to discuss how I can help.

08/10/2026

Who says you can’t go from Inadequate to Good in Well-led……

This service was in breach of 2 regulations and struggling to know where to start!

They found and engaged my services…

Six months of consultant visits, combined with the commitment and hard work of the team, have helped achieve a fantastic result: the latest report rates the service Good in all five areas! 💚 published Oct 2026.

We had a late start but ….Regular consultancy support can bring:

✅ Clear priorities and practical action plans
✅ Support to strengthen leadership and governance
✅ Greater staff confidence and accountability
✅ Fresh eyes to identify gaps and recognise progress
✅ A continued focus on quality and learning

Some quality statements still score 2. There is further work to do to demonstrate that improvements are consistently embedded and continuous learning is visible in everyday practice.

mention my work several times in the report too which is nice, even if I am known as ‘The consultants’ ….. just me!!! No one else.

I’m so proud of this team. They have listened, learned, embraced change and worked hard to make improvements happen.

This result reflects their commitment — and they deserve to celebrate it! 👏

06/10/2026

“I hope this isn’t just for your (CQC) sake and this carries on after you’ve gone.”…..

An actual quote from a report!

One sentence, But sometimes one sentence from a relative can tell an inspector more about the culture of a service than pages of action plans, audits and meeting minutes.

That comment was enough to contribute to a provider scoring 2 in one Quality Statement.

And there is an important lesson here for providers preparing for CQC:

Don’t wait for an inspector to discover what your clients and their families really think.

You should already know.Honest feedback isn’t something to fear. It is one of your most valuable sources of intelligence about the quality of your service.

But collecting feedback is only the beginning.If someone raises dissatisfaction, a concern or an area for improvement:

1. Listen and acknowledge it.
2. Communicate regularly about what you are doing.
3. Create clear actions with ownership and timescales.
4. Test whether those actions have actually made a difference.
5. Ask the person whether their experience has improved.
6. Only close the action when you have evidence that the improvement is working.
8. And importantly…If dissatisfaction continues, reopen the action plan.

An action being marked “complete” does not mean the problem has been solved.

A new policy isn’t evidence of improvement. A staff briefing isn’t evidence of improvement.

A completed action plan isn’t evidence of improvement.

The real question is:

Has the experience of the person receiving the service actually changed?

If the same concern keeps appearing in complaints, surveys, reviews, meetings or conversations with relatives, then the improvement may not be embedded — regardless of what the action plan says.

This is why providers need regular, honest conversations with clients and relatives ‘before CQC ever asks them a question’

Not to coach people on what to say.Not to manufacture positive feedback.

But to genuinely understand their experience and have the opportunity to put a solution in place.

Some questions I ask at my Mock Inspections/ compliance assessments

Do you feel listened to?”
What happens when you raise a concern?”
Has anything actually changed?”

…the answer should come from months of consistent practice, not a burst of activity because CQC are visiting.

It’s a client or relative who can say:

“I raised this. They listened. They kept me informed. Things changed. And the improvement lasted.”

That is what meaningful feedback looks like.

And that is what continuous improvement should feel like to the people receiving your service.

28/09/2026

TOO GOOD TO GO!

Due to unexpected availability, I now have ONE FULL DAY available on 7th October at a 🤩reduced last-minute rate🤩

Perfect for a Desktop Health Check

…..let me take a fresh look at your service, identify gaps and leave you with clear, practical actions for improvement.

Your 1-Day Health Check could include, some of the below most common issues found in recent reports.

✓ Care Planning Review
A sample review of care plans, risk assessments and reviews – looking at person-centred practice, consistency, individual needs, choices, outcomes and evidence of involvement.

✓ Daily Care Notes Audit
Are your daily notes meaningful, individualised and demonstrating the care actually delivered? We’ll sample records and identify where recording could be strengthened.

✓ Care Records Consistency Check
Do assessments, care plans, risks and daily notes tell the same story? We’ll identify gaps, contradictions, outdated information and areas requiring improvement.

✓ Feedback & Survey Support
Review how you gather feedback from people using the service and their families, with support to develop survey questions, sample wording and effective ways of gathering meaningful feedback

✓ Feedback Analysis
Collate and analyse a sample of feedback to identify themes, positives, concerns and opportunities for improvement

✓ Governance & CQC Readiness
A focused desktop look at whether your records and quality assurance provide the evidence you need to demonstrate good care and continuous improvement.

PLUS – Practical Action Plan

Finish the day with clear findings and a RAG-rated action plan

🔴 Priority actions
🟠 Areas to strengthen
🟢 Good practice and evidence to maintain

A focused day to CHECK • IDENTIFY • IMPROVE • EVIDENCE.

Reduced rate for this last-minute availability – 7th October only.

Email for details and pricing.
[email protected]

First come, first served – once it’s gone, it’s gone!

Inspired by the too good to go app! Why waste what you can sell on as last minute, reduced cost ❤️

25/09/2026

My daughter recently introduced me to ‘Too Good To Go’, and I was genuinely surprised I’d never heard of it. You can pick up a discounted ‘Surprise Bag’ of food or goods that might otherwise go to waste. How fab is that?

It got me thinking about social care. Reducing food waste could be one small, practical part of a service’s green footprint. It’s a shame CQC isn’t currently assessing environmental sustainability for social care services, because initiatives like this could help show what a service is doing. However, providers could signpost clients to the app as part of person centred assessment planning, especially for dom care and supported living services.

How great would it be in a care plan if you supported someone to navigate the app and travel to collect their ‘surprise bag’

Also, how great to signpost staff to the app!

Then my mind wandered to my own diary. Sometimes I have unexpected consultancy availability. So, inspired by Too Good To Go, I’m introducing ‘Consultant To Go’.

Follow my page and keep an eye out for alerts. When a last minute slot opens up, I’ll post it at a ‘rescued rate’ for anyone who can make use of it. Same spirit: making good use of something that would otherwise go unused.

Happy surprise bag finds for me and you and, hopefully some collaboration.

Who else has used the app? What’s good? Any tips ?

Address

Norwich
NR33HZ

Opening Hours

Monday	9am - 5:30pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+447941840714

Website

facebook.com

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