23/06/2026
We're pleased to share an opportunity to join our employee owned business in a Service Support Advisor role, based at our Poole office, providing phone and email based support to our clients. This is a full time position, with a starting salary of £28,000.00 per year (rising to £29,000.00 per year upon successful completion of probation).
We’re looking for a highly driven team member who is able to work independently, but also collaborate with colleagues in a variety of roles.
The ideal candidate will have a logical approach to problem solving, be able to communicate effectively to clients and colleagues, and adhere to a high standard of customer service.
We value internal growth and are looking for someone who is eager to learn new skills and progress.
As a valued member of the Grapevine Helpdesk, your day-to-day responsibilities will include:
▪️ Customer Service: Acting as a key point of contact, handling enquiries, and providing assistance to clients, whether via email, call or in person.
▪️Service Delivery Support: Processing sales and contracts on behalf of the sales team.
▪️ General Office Support: Answering the intercom – Greeting clients and signing for deliveries.
▪️ Administration: Processing deliveries, invoices, and managing documentation related to deliveries.
▪️ Stock: Weekly stock checks ensuring all goods are accounted for. Invoicing and dispatching courier parcels.
In addition to the above, you will be tasked with completing all stages of the training plans provided, covering each service area of our business; mobile, unified communications and IT, plus continuous on the job training as you progress in your role.
This role is office based, with the option of a remote working day following successful completion of probation.
Requirements of the candidate:
▪️ Personable, presentable, keen to learn with good initiative.
▪️ Excellent face-to-face, telephone and written communication skills
▪️ High standard of skills in literacy and numeracy.
▪️ IT literate with experience of using Microsoft Word, Excel and e-mail.
▪️ Able to solve problems that may occur.
▪️ Prior experience of working efficiently as part of a team.
▪️ Able to commute reliably to our Poole office.
For further details and how to apply please see https://grapevine.uk.com/job_vacancies/service-support-advisor/
