17/05/2022
Blu Tech are looking for an Adult Social Care Adviser (ASCA) for our client in Jarrow.
An Adult Social Care Adviser (ASCA) is responsible for the effective delivery of the service ensuring that prompt and consistent information and advice is provided to ensure the person is connected to the right support to meet their needs.
ASCA’s will listen effectively to what matters to the person and what outcomes they want to achieve from their contact and quickly identify whether the persons needs could and should be met through themselves, a connection to third sector partners, or another worker/ team in Adults and Integrated Care.
ASCA's will respond to telephone, written and face-to-face communications from the public and internal and external colleagues and will be required to ensure the service is meeting its Care Act duties to provide good quality information and advice to anyone with an enquiry. This may include carers, people with a learning disability, autism, physical or mental health issues and safeguarding concerns within an overall framework of enhancing a person’s wellbeing.
Education Attainment
- GCSE English & Maths (A-C) or equivalent
Work Experience
- Experience of working with adults with care and support needs, ideally having worked in a social care team, health or similar setting.
- This may include people with a learning disability, autism, older people, people with physical disabilities, or mental ill-health.
Knowledge / Skills & Attributes
- A good understanding of social care and health organizations, their roles and responsibilities.
- A good understanding of the issues faced by adults and their carers.
- Ability to communicate effectively, demonstrating empathy, effective active listening and professional curiosity.
- Ability to manage calls which may involve children and adults at risk of harm and obtain and decipher key pieces of information to be able to inform decision making.
- A good understanding and knowledge of Data Protection legislation.
Essentials
- Enhanced DBS, issued to current employer.
- Diploma in Information, Advice or Guidance (Desirable but not essential)
Working Hours
For 5 months
Monday - Friday
8:30am - 17:00pm
Salary
£11.70 p/h
Please apply with CV.