30/09/2026
Urgent doesn’t always mean important. And important doesn’t always mean it needs the business owner.
One of the biggest growth constraints in a business is when every “important” task lands on the owner’s desk.
The real question is not:
“Is this important?”
It is:
“Is the business owner uniquely needed for this?”
If the answer is no, then the task needs one of three things:
Delegation — give ownership to the right person
A system — create a repeatable process
Business owners should protect their time for work that truly requires their judgment: direction, priorities, key relationships, difficult decisions, and building the capability of the team.
Urgent-but-not-important work can distract everyone.
Important-but-not-owner-dependent work can quietly become a bottleneck.
The goal is not for the owner to do everything that matters.
The goal is to build a business where important work gets done well—without always needing the owner in the middle.
This helps us at Ask Avril, to support you and ensure that you have the time for those Urgent and Important task that you cannot give to anyone else.
At Ask Avril, we help you create the space to focus on the urgent and important tasks that genuinely require your attention—so the rest can be delegated, systemised, or supported by the right people