17/09/2026
Erik Hollnagel offered four potentials required for resilient performance: an organisation needs to be able to respond to what is happening, monitor what is developing, anticipate what could happen, and learn from what has happened.
We would argue that only one of the four can be practised directly. An exercise practises a response. But the other three potentials will matter within that exercise as elements of developing competence. The team learns to monitor the situation to look for indicators and warnings of things going right or wrong; it learns to anticipate based on those weak signals, developing contingency plans against potential impacts; and it learns because After Action Review turns the experience into knowledge and improved performance on the next iteration.
There is one place our reading departs from his. Hollnagel separates monitoring, the near term, from anticipating, the further future. We treat horizon scanning as monitoring in order to anticipate: you look for the indicators and warnings precisely so that you have something concrete to think about. Anticipation in isolation, focussing effort on trying to predict the precise threats, in order to build specific contingency plans ahead of time, makes an organisation brittle, not more resilient. That was Aaron Wildavsky's argument forty years ago, and we think he was right.
How we use tabletop exercises to develop all four potentials is the focus of this month's article on our website.
Which of the four does your team practise least?