05/09/2025
Sometimes listening is the most important thing you can do for someone who is struggling. You don't need to offer advice or fix things, just be there for them and really listen.
💚 Show you care.
Give them your full attention and put away your phone.
💚 Have patience.
It can take some people time to express what they're feeling. Be patient and remember you don't have to always fill a silence.
💚 Use open questions.
Ask questions that need more than a yes or no answer. Like "what's been happening lately?" and "can you tell me more?".
💚 Say it back.
Check you've understood what they're saying, and resist putting your own interpretation on it or offering a solution.
💚 Have courage.
It can take a few tries before somebody is ready to open up. Don't be put off by a negative response. Let them know you're there if they ever want to talk.
