Capital Zone Business Services

Capital Zone Business Services We’re an electric mix of enthusiastic marketers at Capital Zone Business Services. We are Services advocates for change.

Capital Zone Business Services Ltd is a West London-based Marketing and Business Consulting firm that responds to entrepreneurs' need for practical marketing and business services to turn their innovative ideas into successful business ventures. Through interaction with a number of aspiring entrepreneurs, the founders of Capital Zone Business Services Ltd discovered a ready market of clients who w

ere eager to take advantage of the founders' skills, understanding, and insight into their businesses. Capital Zone Business Services is exclusively focused on small businesses. Our goal is to own the idea "small business" or "small business consulting" in the minds of our target market.

http://www.entrepreneur.com/article/244553Networking is the best way of Marketing your ideas.
07/04/2015

http://www.entrepreneur.com/article/244553
Networking is the best way of Marketing your ideas.

Networking is undeniably an effective way to meet people who can provide new opportunities and help you grow your business.

26/12/2014

6 Stories of Super Successes Who Overcame Failure

By:JAYSON DEMERS

Failure is not the alternative to success. It’s something to be avoided, but it’s also only a temporary setback on a bigger, more significant course. Everybody encounters failure at one point or another. What truly matters is how you react to and learn from that failure.

Take the stories of these six entrepreneurs. Their stories end in massive success, but all of them are rooted in failure. They’re perfect examples of why failure should never stop you from following your vision.

1. Arianna Huffington got rejected by 36 publishers.
It’s hard to believe that one of the most recognizable names in online publications was once rejected by three dozen major publishers. Huffington’s second book, which she tried to publish long before she created the now ubiquitously recognizable Huffington Post empire, was rejected 36 times before it was eventually accepted for publication.

Related: Barbara Corcoran: Failure Is My Specialty

Even Huffington Post itself wasn’t a success right away. In fact, when it launched, there were dozens of highly negative reviews about its quality and its potential. Obviously, Huffington overcame those initial bouts of failure and has cemented her name as one of the most successful outlets on the web.

2. Bill Gates watched his first company crumble.
Bill Gates is now one of the world’s wealthiest individuals, but he didn’t earn his fortune in a straight line to success. Gates entered the entrepreneurial scene with a company called Traf-O-Data, which aimed to process and analyze the data from traffic tapes (think of it like an early version of big data).

He tried to sell the idea alongside his business partner, Paul Allen, but the product barely even worked. It was a complete disaster. However, the failure did not hold Gates back from exploring new opportunities, and a few years later, he created his first Microsoft product, and forged a new path to success.

3. George Steinbrenner bankrupted a team.
Before Steinbrenner made a name for himself when he acquired ownership of the New York Yankees, he owned a small basketball team called the Cleveland Pipers back in 1960. By 1962, as a result of Steinbrenner’s direction, the entire franchise went bankrupt.

That stretch of failure seemed to follow Steinbrenner when he took over the Yankees in the 1970s, as the team struggled with a number of setbacks and losses throughout the 1980s and 1990s. However, despite public fear and criticism of Steinbrenner’s controversial decisions, eventually he led the team to an amazing comeback, with six World Series entries between 1996 and 2003, and a record as one of the most profitable teams in Major League Baseball.

Related: To Manage Innovation, Manage Failure Better

4. Walt Disney was told he lacked creativity.
One of the most creative geniuses of the 20th century was once fired from a newspaper because he was told he lacked creativity. Trying to persevere, Disney formed his first animation company, which was called Laugh-O-Gram Films. He raised $15,000 for the company but eventually was forced to close Laugh-O-Gram, following the close of an important distributor partner.

Desperate and out of money, Disney found his way to Hollywood and faced even more criticism and failure until finally, his first few classic films started to skyrocket in popularity.

5. Steve Jobs was booted from his own company.
Steve Jobs is an impressive entrepreneur because of his boundless innovations, but also because of his emphatic comeback from an almost irrecoverable failure. Jobs found success in his 20s when Apple became a massive empire, but when he was 30, Apple’s board of directors decided to fire him.

Undaunted by the failure, Jobs founded a new company, NeXT, which was eventually acquired by Apple. Once back at Apple, Jobs proved his capacity for greatness by reinventing the company’s image and taking the Apple brand to new heights.

6. Milton Hershey started three candy companies before Hershey's.
Everyone knows Hershey’s chocolate, but when Milton Hershey first started his candy production career, he was a nobody. After being fired from an apprenticeship with a printer, Hershey started three separate candy-related ventures, and was forced to watch all of them fail.

In one last attempt, Hershey founded the Lancaster Caramel Company, and started seeing enormous results. Believing in his vision for milk chocolate for the masses, he eventually founded the Hershey Company and became one of the most well-known names in the industry.

Draw inspiration from these stories the next time you experience failure, no matter the scale. In the moment, some failure might seem like the end of the road, but remember, there are countless successful men and women in the world today who are only enjoying success because they decided to push past the inevitable bleakness of failure.

Learn from your mistakes, reflect and accept the failure, but revisit your passion and keep pursuing your goals no matter what.

25/12/2014

5 Killer Lessons I Learned from Interviewing World-Class Entrepreneurs

Through the work I’ve done at Growth Everywhere, I’ve been lucky enough to chat with notable entrepreneurs such as Jason Lemkin (founder of Echosign, which sold to Adobe), Mark Organ (co-founder of Eloqua, which sold to Oracle) and others who are constantly pushing the boundaries of business success with their own companies.

But not only has this series of interviews given my followers plenty of inspirational material to help them take their businesses to the next level, it’s inspired me as well. Here are just a few of the lessons I’ve taken from these conversations and applied to my work at Growth Everywhere and my company, Single Grain.

1. Success comes from handling difficult situations well.
Want to hear something inspiring? When Ron Klein, inventor of the magnetic credit card strip, was 16, he contracted hepatitis and spent almost two years recovering. During this time, he wasn’t able to go to school or work, so he kept himself busy by reading 18 volumes of the Encyclopedia Britannica. While his reading didn’t directly contribute to his work with credit card strips, they do show how Klein was able to take what was a difficult situation and turn it into something positive.

Related: 3 Millionaire Entrepreneurs You Probably Haven't Heard Of (and How They Did It)

The truth is, we all hit roadblocks and obstacles. We all get frustrated by projects that don’t go as smoothly as we like. But it’s the way that you handle these challenges that separates those that will become successful from those that fail. Take a page out of Klein’s book and be the entrepreneur that makes the best out of bad situations.

2. Never be afraid to pivot.
All entrepreneurs think they’re starting out with a brilliant idea, but the reality is that businesses are often more complicated than they initially appear. Take the example of eToro, a social-investment network led by Yoni Assia.

Initially, eToro aimed to bring a social-gaming element to financial investing. But when the company’s first patent wound up being too over-gamified and over-simplified with consumers, the company was quick to pivot to a more traditional alternative, and then to a happy medium between the two. Today, eToro has produced more than $30 million in revenue, despite its rocky start.

If your initial idea proves unsustainable -- whether due to a lack of product-market fit, limited consumer interest, incorrect pricing strategies or some other factor -- don’t beat yourself up over it. Instead of giving up, look for the seeds of success that exist in all failed ideas and use them to move on to a stronger alternative.

3. Look for unexpected opportunities.
Yali Elkin was a pretty unlikely tech entrepreneur. Coming from a background in finance and data management, Elkin was inspired by the 2012 presidential debates to start LiveDial, a polling company that distributes surveys on any topic to an unlimited audience at a moment’s notice. To date, the program has more than 7,000 downloads and is growing every day.

It would have been easy for Elkin, when the idea for a survey platform crossed his mind, to say, “I’m a finance guy -- what business do I have founding a tech company?” But he didn’t. And you shouldn’t let yourself be tied down by expectations either.

Related: From Oprah to the Kardashians: 6 Celebrity-Inspired Business Lessons

Look for these types of unexpected opportunities and don’t let them pass you by. Capitalize on them by taking the action that other wannabe founders aren’t willing to.

4. Surround yourself with good people.
Recently, I had the chance to chat with Finnegan Faldi, founder of TruEffect, which focuses on first-party cookie technology. Faldi has a serious sales and business development background, so I was surprised when he told me that he doesn’t just believe CEOs should spend 25 to 33 percent of their time recruiting, he believes it should always be a top priority. Instead of posting jobs when he has open positions, he wants to have eager applicants who are ready, waiting and excited to work for him.

I’ve talked about what it takes to find a good CMO before, but don’t limit yourself there. Every position at your company is critical, so follow Faldi’s example and make constant recruiting a priority. A good team can make the difference between a company that barely gets off the ground and one that’s a runaway success.

5. All you have to do is ask.
While I’ve been fortunate to be able to connect with some amazing entrepreneurs through my interview series, what I want to emphasize is that there’s nothing special about me. I don’t have tons of inside connections, and I haven’t yet been admitted into any super-secret business-owner societies (if these exist at all).

I was able to learn great lessons that will save me a significant amount of time, money and energy, all because I was willing to ask for it. I get told “no” plenty of times by prospective interview subjects, but because I’m persistent, I’m able to chat with fascinating people doing amazing things in the business world. If there’s something you want out there, ask for it. Even seemingly-impossible requests might be easier to fulfill than you’d imagine.

27/11/2014

9 Tips For Growing A Successful Business
By Chris Seabury AAA |

To succeed in business today, you need to be flexible and have good planning and organizational skills. Many people start a business thinking that they'll turn on their computers or open their doors and start making money - only to find that making money in a business is much more difficult than they thought. You can avoid this in your business ventures by taking your time and planning out all the necessary steps you need to reach to achieve success. Read on to find out how.

1. Get Organized
To be successful in business you need to be organized. Organization will help you complete tasks and stay on top of things to be done. A good way to do this is to create a to-do list each day - as you complete each item, check it off your list. This will ensure that you're not forgetting anything and you're completing all the tasks that are essential to the survival of your business.

2. Keep Detailed Records
All successful businesses keep detailed records. By keeping detailed records, you'll know where the business stands financially and what potential challenges you could be facing. Just knowing this gives you time to create strategies to overcome the obstacles that can prevent you from being successful and growing your business.

3. Analyze Your Competition
Competition breeds the best results. To be successful, you can't be afraid to study and learn from your competitors. After all, they may be doing something right that you can implement in your business to make more money.

4. Understand the Risks and Rewards
The key to being successful is taking calculated risks to help your business grow. A good question to ask is "What's the downside?" If you can answer this question, then you know what the worst-case scenario is. This knowledge will allow you to take the kinds of calculated risks that can generate tremendous rewards for your business.

5. Be Creative
Always be looking for ways to improve your business and to make it stand out from the competition. Recognize that you don't know everything and be open to new ideas and new approaches to your business.

6. Stay Focused
The old saying that "Rome was not built in a day" applies here. Just because you open a business doesn't mean that you're going to immediately start making money. It takes time to let people know who you are, so stay focused on achieving your short-term goals and give the rest time to come together on its own.

7. Prepare to Make Sacrifices
The lead-up to starting a business is hard work, but after you open your doors, your work has just begun. In many cases, you have to put in more time than you would if you were working for someone else. In turn, you have to make sacrifices, such as spending less time with family and friends in order to be successful.

8. Provide Great Service
There are many successful businesses that forget that providing great customer service is important. If you provide better service for your customers, they'll be more inclined to come to you the next time they need something instead of going to your competition.

9. Be Consistent
Consistency is key component to making money in business. You have to consistently keep doing the things necessary to be successful day in and day out. This will create long-term positive habits that will help you make money over the long term.

Conclusion
Starting and running and running a successful business can be rewarding and challenging. Success requires focus, discipline and perseverance. However, success will not come over night - it requires a long-term focus and that you remain consistent in challenging environments.

12/11/2014

7 Ways To Save Your Sinking Company
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No, hitting the panic button won't save your business. Following several simple rules just might. (image credit: Star5112 on Flickr)

Sometimes companies find themselves on the wrong track. Whether due to flawed strategy, incompetent management or even a handful of small glitches that slow down the entire enterprise; some businesses just need someone to come in and make big decisions to change course.

Gabriel Bristol has found himself brought in specifically to face that type of situation a few times. Bristol – whose resume includes stints heading up sales and marketing for the Los Angeles Times and MetLife MET -0.25%, a president and CEO position with Russell & Miller Acquisitions. Currently CEO of Desert Call Connection, he spent some time with me recently to talk about some of his turnaround experiences and what he’s learned from them.

1 – Eliminate Preconceived Notions and Become A Blank Slate

“When you’re first looking at a business or getting familiar with a business, you hear a lot from the founders or other coworkers or the news about what they’re problems are, what their issues are or what they need to do. I find that people often will analyze a business and provide the answers or the solutions without ever really knowing the business intimately.” If you drown out the noise, the secret to a company’s woes are easier to hear.

2 – Focus On the People

“So many people make the mistake of looking at the software, looking at the hardware, looking at their reports, looking at all of the assets and not the most important asset initially, which is human capital—the human asset. All of those systems, procedures and protocols are only as good as the people driving them and that is infinitely more important.”

Though common wisdom may show some personnel to be stars and others to be mediocre, Bristol said he’s found such assumptions to be false, pointing to his first rule of approaching an ailing company with an open mind because all of the internal employees and managers have some kind of agenda.

“When I was at Met Life, initially I was looking at one of their divisions selling 403Bs. I kept hearing all the way from HR to a corporate VP and some other people about this one senior sales person who was just a superstar and how this whole division would be at a loss without this one guy who singlehandedly was doing 25% of the business. That didn’t sit well with me because that shows me a flaw—problems with procedure. I didn’t let the opinions taint my process.”

Upon closer analysis, the superstar in question, Bristol says, turned out to be canablizing business to the detriment of his coworkers. “Within weeks of letting this person go, four or five other people increased their numbers dramatically.”

3 – Act Fast But Don’t Act Stupid

When quick changes need to be made to right a suffering company, those changes could be penny-wise and pound foolish. “Axing this process or this vendor or this product or compromising the quality of the product for one that’s inferior will lead to an initial cost savings but in the long run could ensure that your business further deteriorates.” In other words, avoid going into panic mode.

4 – Do Not Hide From The Truth

When you’re planning a turnaround mission you have to be realistic about the timeline you give yourself figure out if your plans are working and the business is indeed turning around. If you’re not realistic about the problems facing the company, your timeline will be off and your new strategy will be flawed. Bristol found himself faced with such miscommunication at Russell & Miller.

Gabriel Bristol
Gabriel Bristol

“The board of directors and the outgoing CEO at the time didn’t fully clue me in on the severity of their problems, and what I knew of them was pretty severe. My first day there I learned it was much deeper than anyone had cared to share and they were on the verge of just simply shutting the doors there or going into bankruptcy.” The company owed product to a million customers – some who’d been waiting for four months for delivery – but didn’t have the capital to manufacture let alone deliver product. “I started the reorganization the day I started.” After cuts to payroll, utility, scheduling reorganization and talking to vendors and creditors, Russell & Miller was able to pull through.

5 – Remember, A CEO Should Calm Nerves, Not Amplify Anxiety

Being secretive, evasive and opaque is a good way to turn up the volume on the rumors and whispers employees are already generating. “When the senior team is sneaking in and out of the office or holding secret closed-door meetings or saying one thing to one group and another thing to another—that’s just increases the acceleration t which the business declines.”

6 – Don’t Be Driven By Pride Or Fear

Fear can make you do foolish things, especially when trying to resuscitate an ailing business (image credit: Hang_in_There on Flickr)
Fear can make you do foolish things, especially when trying to resuscitate an ailing business (image credit: Hang_in_There on Flickr)

When things are going wrong, fingers get pointed. Too often CEOs or top managers have too much pride to admit their mistakes and the entire organization suffers for it. Their stubborn nature can be a hole in the bow of a sinking ship. “For me it’s one of the criteria I use to determine whether I’m going to work with a business or not,” says Bristol. “If I see that the owner or CEO is very belligerent and half the lights are off in his building and he hasn’t drawn a paycheck in a while yet he seems unable or unwilling to truly change, that’s a huge mistake.”

But sometimes inability to change stems from fear, not pride. “It’s easier to dump a CRM or a manufacturing vendor than it is to let go of the person in the office next to them, or upstairs or downstairs, or to hire somebody that is more knowledgeable and experienced than they themselves are.”

7 – Allow People A Chance To Turn Themselves Around For The Good Of The Company (Cut Them Loose If They Don’t)

In a turnaround mission, Bristol says that when he sees a manager or employee behaving in a way that’s not in step with the company’s corporate culture and values, he will take them aside and tell them – in a warm and friendly manner – that their way of thinking cannot continue. “’This is the situation that we’re in, this is how you’ve chosen to respond to this situation and these are the ramifications of your actions’—and then just to hit it home I’ll repeat it: ‘you did this and the end result is this, and it has magnified this problem.’”

Unfortunately, some people have a hard time changing with the tides. “I talked to a VP about making the situation they were in better instead of worse and he was crying,” Bristol said. “He told me he got it. As I was leaving, I was going to shake his hand and he wanted to give me a hug.” But the change Bristol was hoping for in the manager didn’t quite take. “Sure enough, two hours later, the same action,” he remembers. “This company did not have the luxury of time to teach this person how to be an ethical person, how to be a good businessman, how to be part of the team that was going to rebuild the infrastructure, not dismantle it. So I let him go.”

11/11/2014

10 Strategies for Working Much Smarter

Whether you’re in Australia, England, or America; blue-collared, white, or pink, we’ve all got 24-hours to work with. Success comes down to what we’re able to do in those hours. No entrepreneur can keep the sun from setting or add hours to their day, but there are strategies that will help maximize work habits and productivity.

Here are 10 strategies for efficiency and effectiveness:

1. Parkinson’s Law
"If you wait until the last minute, it only takes a minute to do,"observed Cyril Northcote Parkinson. We’ve all experienced Parkinson's Law. We struggle for a month to finish a project, then magically get it done in the final week. Or, the house is a mess for weeks, then spotless within a few hours of the in-laws showing up.

The law provides great leverage for efficiency: imposing shorter deadlines for a task, or scheduling an earlier meeting. Find the sweet spot for productive hustle. Rushed work can be a recipe for reckless work.

Related: How do I determine appropriate deadlines for my employees?

2. Finding your flow
For athletes, it’s called being “in the zone,” where you’re so focused that you're numbed out to any distractions. It’s a state we can all tap into: writers, musicians, and entrepreneurs.

Mihaly Csikzentmihalyi's research is focused on these flow states that optimize our performance by finding that balance between challenge and skill. If the task is too challenging and beyond our skill, then we go into anxiety and frustration, but not challenging enough and we fall into boredom.

Stretch yourself, but don't snap. We're at our most efficient when in the zone.

3. Single-tasking
There’s many compelling cases against multi-tasking. A study found that even folks walking while talking on a cell phone run into people more often and were so distracted, many failed to notice a clown riding a unicycle.

Telling an entrepreneur not to multi-task, however, is like telling a pig to stay out of mud but he truth is, multi-tasking a misnomer better termed “task-switching.” We don't juggle so much as we jump around. The problem is ending up with too many open projects, and spreading yourself too thin. A good quote on scaling back is by Alexander Graham Bell: “Concentrate all your thoughts upon the work at hand, the sun's rays do not burn until brought to a focus.”

Related: The Truth About Multitasking: How Your Brain Processes Information

4. The 2-Minute Rule
From David Allen’s Getting Things Done, he explains that the most productive people capitalize on the little windows of time opening up during the day. Having an inventory of two-minute tasks on hand whenever windows appear will increase productivity. Cleaning out the inbox, checking voicemail, approving a request, all in brief openings in the schedule, builds our efficiency muscles and gets the ball rolling for bigger tasks.

A major cause of procrastination lies in overthinking the next step. Allen says it takes less time to do the action than the time spent thinking about it.

5. Working to circadian rhythms
Nerve cells in our brains control our circadian rhythms, which influences sleep-wake cycles, hormone release, emotions and energy levels. Constant operation outside circadian rhythms (e.g. international pilots) creates fatigue.

Efficiency lies in synchronizing specific work with these biological peak times. Dr. Steve Kay says analytical work is best within a couple hours of waking, when the morning rise in body temperature increases blood flow to the brain.

Alertness slumps after lunch as the digestive process saps energy. This analytical disengagement is the best time for novel and creative thinking, according to Professor Mareike Wieth.

Exercise increases efficiency. Dr Gerard Kennedy notes more Olympic records are broken in the late afternoon than any other time. Muscle strength, lung capacity, eye-hand coordination and joint flexibility peaks between 4pm and 6pm.

Three sweet spots for maximizing your efforts: the morning analytic spike, a creative spike after lunch, and a physical spike in the afternoon.

Related: 8 Steps to Having Wildly Productive Mornings

6. Reverse engineering
Most commonly applied to industrial machinery and computer software, reverse engineering can be applied to different fields, products, and strategies.

It is disassembling and analyzing the components that make up the whole. Efficiency comes not only with seeing how parts relate, but being able to work on aspects out of order. Tim Ferriss notes his rapid mastering of the tango through deconstructing the dance, and learning the female role along with the male.

Expert linguists do the same, breaking a language into pieces and having a bird's-eye view of the most common grammatical structures.

7. The Willpower trinity
Stanford Professor Kelly McGonigal says the key to hitting goals is understanding the three powers of willpower: I will power, I won’t power, and I want power.

• I "won’t power'' is resisting temptation, such as saying “no” to social media.

• I "will power'' is to choose an alternate behavior -- sending a social, but networking email.

• I "want power'' is remembering your why, your goal, be it expanding your career, business or profits.

Willpower is like a muscle. When we fail to reach goals, it’s due to solely relying on I won’t power, but we can only say “no” so many times before we crumble. However, bringing in backup, and using all three aspects of willpower, will triple the likelihood of success. Resist, replace, remember.

8. 57 on, 17 off
The entrepreneurial hustle makes breaks non-existent. Recent studies show only one-in-five employees take lunch breaks, despite clear cognitive benefits for our fatigued brains.

So what’s the perfect work/rest ratio? DeskTime App played Big Brother, monitoring employees’ computer use. They found the most productive 10 percent worked hard for 52 minutes, then took a break for 17. It’s backed by scientists, pointing to the natural rhythms of our attention span. Our brain can focus for up to 90 minutes, then needs roughly 20 minutes of rest. Strategic breaks equals efficient work.

Related: Want to Be More Productive? Take a Break and Check Out This Infographic.

9. Power poses
If it weren’t true, it’d be preposterous to think simply changing your posture affects productivity. Professor Amy Cuddy’s Ted Talk highlights the psychosomatic and neurological responses caused by our posture. Taking a high-power pose causes an increase in testosterone (confidence, assertiveness, energy) and a decrease in cortisol (stress, anxiety, nervousness). A confident, testosterone-perked person is much more productive than a cortisol-crippled, stressed person.

Our brain is wired to respond to certain physiologies. A forced smile will still release endorphins. Pulling yourself out of a figurative slump is as simple as pulling yourself out of a physical slump.

10. Validated progress
A good warning from Eric Ries: “If we’re building the wrong product really efficiently, it’s like we’re driving our car off a cliff and bragging about our awesome gas mileage.”

Along the same stream of the Sharpe ratio’s risk/return measures in finance, and the “minimum viable product” in the tech world, the strategy is about being calculated and conscious in our efforts, with a flexible, rather than fixed process and goal. It’s being productive and ready to pivot, rather than simply charging full-steam ahead.

A case-in-point is Nick Swinmurn's startup of Zappos. He validated his idea without blowing cash by first going to a shoe store, taking photos and posting them online. When sales came in, he went and bought the shoes. He didn't need to pivot, just perservere.

30/10/2014

7 Things You Should Never Say to Your Employees

When managing employees, sometimes your patience is tested by a lack of motivation, a resistance to what you’re asking or one or more ‘problem’ workers. And just because you’re the boss does not mean you're perfect. Sometimes we all say things we regret later.

But, unlike the average worker, it’s incumbent upon the boss to keep his nose clean when it comes to verbal communication. You don’t have the luxury of saying something off the cuff when you’re frustrated. The last thing you want is for your verbal missteps to demotivate your staff, causing even bigger problems for your organization.

Here are seven phrases to especially avoid, especially in the heat of the moment. An instant reactive comment can cause reputational damage and destroy any trust your employees have in you, which can take a lifetime to repair.

"I’m the boss. Do as I say." We’re all adults here. You can’t expect that your employees will take to your hypocrisy. If you are setting different standards for your employees than you have for yourself, you can’t expect that they will respect what you ask them to do.

Related: When It's Appropriate to Micromanage

"You’re lucky to have a job." If that’s how you really feel about any of your employees, then perhaps you’re the one who’s lucky to have a job. No one works well in an environment where they are made to feel like somehow they’re indebted to their employer. If it’s not working out with a particular employee then be a professional and deal with the issues at hand. Find a way to correct them or part ways with him immediately. The mentality that your employee should “kiss your ring” is immature and evidence that you lack leadership skills.

"If you don’t like it, I’ll find someone who does." As the manager, you call most of the shots, but that doesn’t give you a license to be a jerk. Anyone can call herself a manager or the boss, but a good one will use leadership skills to motivate employees and deliver results. Threatening employees with losing their jobs, as a way to get them to do what you want, is not sustainable. Sure, they may do what you demand at first, but eventually they will become demotivated and unwilling to do more than the bare minimum to get by. And that’s if they don’t quit first.

Related: If You Want to Lead, You Also Need to Manage

"Why are you the only one who has a problem with this?" If we are talking about an employee who is always resistant or who has performance issues, then address those immediately. If you’re talking about an employee who is relatively cooperative, who is giving you a hard time over a particular situation, then perhaps the problem is that you’re unwilling to listen to her concerns or alternative ideas. Or maybe she's just having a bad day. Whatever the issue, don’t assume she is being obstinate for no reason and definitely don’t ask the above question. Never compare employees. It’s like comparing your children -- also a bad idea.

"I don’t have time for this." Are you serious? You’re the BOSS. It’s your job to make time. Rather than flat-out rejecting your employee’s request for your time, block out a few minutes in the near future when you can give your employee your undivided attention.

"You have no idea what stress is." Everyone has his own stress. Just because you’ve decided that yours is greater than everyone else’s, doesn’t mean it is and doesn’t give you the right to discount others’.

"Do you see my name on that door?" Yeah, so what? True that you may have built this business from the ground up or that you’ve invested your money and time into making this enterprise what it is today. But you’re not G-d and throwing your weight around is not a productive way to get employees to buy in. Without your employees, good luck servicing your clients or customers by yourself.

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