Learning Resources

Learning Resources Learning Resources is an Indonesian based consulting firm, representing numerous world class soft skills training programs

Provide end-to-end learning process for client to sustain participant's skills implementations:
Assess - Train - Reinforce - Measure
The learning process of Assess - Train - Reinforce - Measure is supported by IT-Based learning system and operations to create an effective and efficient learning approach. We have experts for each of the following competencies: Leadership; Sales; Service Quality; ot

her Managerial Skills. Comprehensive training methodology and tools, covering DVD programs, Training Games, Business Simulation, Web-based learning and Class Rooms to suit client's learning preference. Continuously updated training modules from multiple world-class principles abroad to ensure clients obtain the latest knowledge and skills. Regional existence in several countries: Indonesia, Singapore, Thailand and China, to ensure learning consistency in you organization. Professional, competent and well-experienced consultants from various countries and business backgrounds to assist clients bring learning to business results.

Learning Resources is not just a training company.We offer an end to end solution, helping many big and small companies ...
05/01/2016

Learning Resources is not just a training company.
We offer an end to end solution, helping many big and small companies with style.

We do the utmost to make you to achieve your goals in business and people development.

Let's find out more details about our survey and training products by simply calling us at 021 723 2388.

Learning Resources and Empresaria Group plc wishing you a Happy New Year 2016 and may this year a more prosperous year t...
04/01/2016

Learning Resources and Empresaria Group plc wishing you a Happy New Year 2016 and may this year a more prosperous year to all of us.

Did you know MEA 2016 has just begun?
And foreign workers will start filling in job positions or maybe will take our current job?
What do we do then?..we shall prepare and developing our staffs with a higher standard and ready to compete with, and Learning Resources with over 8 years experience Training Consulting and Survey will support your company needs in many ways.

Let's meet up and talk about what we can do for you.

What makes survey is an essential component to expand and grow your business?Let's meet up and find out amazing things w...
30/11/2015

What makes survey is an essential component to expand and grow your business?

Let's meet up and find out amazing things we can do for you...

NPS's dashboard overview...
24/11/2015

NPS's dashboard overview...

This is how the dashboard looks on your computer when using NPS system. Very sophisticated yet informative.
23/11/2015

This is how the dashboard looks on your computer when using NPS system. Very sophisticated yet informative.

Check out the basic foundation of NPS approach concept below...
23/11/2015

Check out the basic foundation of NPS approach concept below...

These are the key points why NPS understands more your valued cutomers...
20/11/2015

These are the key points why NPS understands more your valued cutomers...

NPS Allows Strategic, Behavior-based SegmentationFind out why NPS is relevant to your business?
20/11/2015

NPS Allows Strategic, Behavior-based Segmentation

Find out why NPS is relevant to your business?

Why NPS? Because Not all Customers are Equal!
19/11/2015

Why NPS? Because Not all Customers are Equal!

Nett Promoter Score (NPS) vs Customer Satisfaction Index (CSI)Find out why NPS is more relevant to your business growth....
19/11/2015

Nett Promoter Score (NPS) vs Customer Satisfaction Index (CSI)

Find out why NPS is more relevant to your business growth.

Let's start with NPS first:
- NPS correlates with revenue growth
- Categorize customers into Promoters, Passives, and Detractors, each of which display different attitudes and behaviors
- Considers the impact of Detractor as a subtraction from the overall score
- Categorization entails a simple strategy: reduce detractors & increase promoters
- Customer’s segmentation enable further customer values analysis and strategize business strategy respectively

CSI:
- Satisfaction question has little correlation with revenue growth
- No standardized differentiation between customers.
- Overall score based on the average of all customer’s score
- CS provides no clear indication on priorities

Curious about NPS? Follow our next article.

(to be continued...)

(*...lanjutan dari artikel selanjutnya)4. Survei Loyalitas PelangganUmumnya banyak penelitian mengenai loyalitas pelangg...
16/11/2015

(*...lanjutan dari artikel selanjutnya)

4. Survei Loyalitas Pelanggan

Umumnya banyak penelitian mengenai loyalitas pelanggan yang dilakukan dengan penelitian survei, baik survei melalui email, telepon maupun wawancara pribadi. Melalui survei, perusahaan akan memperoleh tanggapan dan umpan balik (feed back) secara langsung dari pelanggan, lebih mendetail dan juga sekaligus memberikan impresi positif bahwa perusahaan menaruh perhatian terhadap para pelanggannya.

(*habis)

Nantikan artikel informatif kami selanjutnya...

Address

Jalan Wijaya I No. 71 Kebayoran Baru
Jakarta
SELATAN12170

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